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Merchant Notification Schedule

The table below contains a list of the various notifications sent to location owners and staff members regarding bookings, reviews, and alerts. 

Notification Who receives it When is the notification sent
Positive Review Location Manager Immediately after the review is posted
Negative Review Location Manager Immediately after the review is posted
Failed Memberships Payment Location Manager Immediately after the membership recurring payment fails
Payment Failed Location Manager After the payment processor attempts to charge the card
Daily Report Location Owner End of the day - Daily
Stock Alerts Location Manager Immediately after inventory hits low (low stock) or when inventory runs out
Communicator Location Owner 30 seconds
Cancellation Confirmations Appt booked by client & canceled by business - Cancellation email is only sent to the staff with appt notification option checked on their profile

Appt booked by client & canceled by client - Cancellation email is sent to the staff with appt notification option checked on their profile and the business location email address

Appt booked by business & canceled by client - Cancellation email is sent to the staff with appt notification option checked on their profile and the business location email address.

Appt booked by business & canceled by business - Cancellation email is only sent to the staff with appt notification option checked on their profile
Immediately after the appointment is canceled
Appointment Bookings Appt booked by the client - Email is sent to the location email and the service provider if they have the appt notification option checked on their profile

Appt booked by business - Email is sent to the service provider if they have the appt notification option checked on their profile
 Immediately after the appointment is booked
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