The table below contains a list of the various notifications sent to location owners and staff members regarding bookings, reviews, and alerts.
Notification | Who receives it | When is the notification sent |
Positive Review | Location Manager | Immediately after the review is posted |
Negative Review | Location Manager | Immediately after the review is posted |
Failed Memberships Payment | Location Manager | Immediately after the membership recurring payment fails |
Payment Failed | Location Manager | After the payment processor attempts to charge the card |
Daily Report | Location Owner | End of the day - Daily |
Stock Alerts | Location Manager | Immediately after inventory hits low (low stock) or when inventory runs out |
Communicator | Location Owner | 30 seconds |
Cancellation Confirmations | Appt booked by client & canceled by business - Cancellation email is only sent to the staff with appt notification option checked on their profile Appt booked by client & canceled by client - Cancellation email is sent to the staff with appt notification option checked on their profile and the business location email address Appt booked by business & canceled by client - Cancellation email is sent to the staff with appt notification option checked on their profile and the business location email address. Appt booked by business & canceled by business - Cancellation email is only sent to the staff with appt notification option checked on their profile |
Immediately after the appointment is canceled |
Appointment Bookings | Appt booked by the client - Email is sent to the location email and the service provider if they have the appt notification option checked on their profile Appt booked by business - Email is sent to the service provider if they have the appt notification option checked on their profile |
Immediately after the appointment is booked |