When creating a new client in-store, if you enter a duplicate email or phone number, you will receive a warning that the phone number or email address is already in use.
Things to know:
- This is merely a warning and should not prevent the client from being saved
- This warning will appear when you create new clients on the Clients tab, on the appointment modal in the scheduler, POS, or when you edit an existing client's phone number.
- If the client is deleted and you use the previous phone number or email address, the warning message will not be displayed.
Duplicate Phone Number Scenarios
- Creating a new client from the client's tab
- Creating a client from POS
- Creating a client from the scheduler modal
- Editing existing client information
Duplicate Email Address Scenarios
- Creating a new client from the Client's tab
- Creating a new client from POS
- Creating a client from the appointment modal
- Editing existing client information
If you have any questions, please contact our Support Team at support@mytime.com.