Welcome to the Help Center

Physical gift cards can be redeemed via Ingenico credit card terminals.   

Things to know:  

• This feature is only available for physical gift cards purchased from MyTime and is only accessible to Ingenico terminal users.

• To order physical gift cards or an Ingenico terminal, please contact our Processing Team at processing@mytime.com. 

• The Gift Card "Swipe" link appears only if at least one payment terminal supports clear text swiping.
• The terminal dropdown list in the Gift Card Swipe modal only includes terminals that support clear text swipe.
• The first six digits of MyTime issued Gift Cards will always be 698463
• The maximum length of a gift card number is 25 characters.

To redeem a physical gift card via Ingenico credit card terminals:

1. Navigate to the POS > New Ticket page
2. Add an appointment or item to the ticket
3. Select the Take Payment button 
4. Select the Swipe link on the payment screen
5. A swipe modal will be displayed                                                                             
6. Swipe the gift card on the terminal 
7. Close the ticket

If you have any questions, please contact our Support Team at support@mytime.com.