The Waitlist feature can be configured to prevent adding clients to the walk-in waitlist if the wait is too long. For example, if the wait time exceeds x hours, clients will not be added to the list. This can be set from the Business Setup > Settings page.
Things to know:
- The Waitlist maximum setting is only available if the waitlist is enabled
- The minimum and maximum values allowed are 0.5 hours (30 minutes) and 24 hours, respectively
- It can be increased in intervals of 0.5 (30 mins)
- Uncompleted appointments can be included in the calculation of the estimated waitlist time. For assistance, please contact our Support Team at support@mytime.com.
To set the maximum wait time:
- Navigate to Business Setup > Settings
- Under the Calendar section, enter the desired value in the "Waitlist maximum" field
- Save
Let's now look at an example:
Scenario
- The estimated wait time was set to 2 hours in Business Setup > Settings
- The current time is 12:00 pm
- All staff members are unavailable for the next 2 1/2 hours
WAITLIST IN-STORE
If a staff member attempts to add a client to the waitlist, an error message will be displayed "Wait time exceeds the maximum limit for {Employee name}".
WALK-IN WAITLIST ON BOOKING WIDGET
If a client tries to join the waitlist, an error message will appear saying "Sorry, the waitlist is currently full".
KIOSK
If a client tries to join the waitlist via kiosk, the following will happen:
- The Walk-In option will be disabled
- An error message will be displayed "Waitlist is currently full"
If you have any questions, please contact our Support Team at support@mytime.com.