If a package is no longer required or was unintentionally added, you can delete it from the client's profile. In this article, we'll go over how to delete a package from a client's profile.
Things to know:
- Deleting a package from the client's profile has no effect on any appointments made with services that utilised the package
- If an appointment is scheduled before the package is deleted, the package will not be applied to the service when you check out
- If a package is deleted it will not reflect on the Package Balance Report
- Fully used packages cannot be deleted
To delete a client's package:
- Navigate to the client's tab
- Select the desired client
- Scroll down to the Packages section
- Click the Edit Package button
- When the edit package modal appears, select the Delete Package link at the bottom left of the page
- Confirm deletion
If the package was purchased via POS or online, you will be prompted to process a refund. Once deleted, the package will no longer be visible on the client's profile.
If you have any questions, please contact our Support Team at support@mytime.com.