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When customers pay via credit card, you can let them select a tip from the terminal (Web) or the tablet (iOS/Android). In this article, we will walk through the steps to take to allow your clients to tip using the terminal. 

Things to know: 

• You can specify the default tip option to be shown as preset % or $. Learn more here.
• The ability to collect tips on tickets valuing $0 is controlled by a hidden setting that only the MyTime team can enable. To enable the hidden setting, please contact our Support Team at support@mytime.com.

Requesting Tips on a Customer-Facing Card Terminal 

1. Navigate to the Schedule > Open the desired appointment
2. Click "Create Ticket"               
3. You will be directed to the POS > New Ticket page
4. Expand the dropdown menu in the upper right-hand corner of the page > Select the desired terminal
5. Select the 'Take Payment' button
6. You can select the card on file, key-in card, or swipe card button
7. A request will be sent to the card terminal while in POS:
   
   • If 'Key In Card' is selected, a pop-up will appear prompting you to enter the card details          
     • After entering the card details and clicking 'Add,' another pop-up will appear, prompting you to click the 'Request Tip via Pin-Pad' button
   • If 'Swipe Card' is selected, the 'Swipe, Dip, or Tap Card' pop-up will appear  
8. The client can either select a % or $ amount (depending on your business settings)
   • If you choose % tipping, the client will choose between three preset % or the other options using 1-9 keys then press enter (green button)  
   • If you choose $ tipping - the client will choose between three preset $ or the other options using 1-9 keys then press enter (green button)  
9. The tip amount will be added to the total 
10. You can then request the client to insert, swipe, or tap their card
11. Once approved, the terminal will show a successful message         
12. Back in POS, you will be presented with the 'Split Tip' pop-up > Save
13. Close the ticket

Requesting Tips on a Customer-Facing Card Terminal on a $0 Service

For businesses that have memberships or packages that cover services, you can request a tip on a service that is $0 (covered by membership or package). 

1. Navigate to the Schedule > Open the desired appointment (in membership or package)
2. Click "Create Ticket"     
3. You will be directed to the POS > New Ticket page
4. Expand the dropdown menu in the upper right-hand corner of the page > Select the desired terminal
5. Next, locate the "Closed Ticket" button with a downward-facing arrow. Click the downward-facing arrow and select Request Tip
6. You can select the card on file, key-in card, or swipe card
7. A request will be sent to the card terminal while in POS:
   
   • If 'Key In Card' is selected, a pop-up will appear prompting you to enter the card details            
     • After entering the card details and clicking 'Add,' another pop-up will appear, prompting you to click the 'Request Tip via Pin-Pad' button
   • If 'Swipe Card' is selected, the 'Swipe, Dip, or Tap Card' pop-up will appear   
8. The client can either select a % or $ amount (depending on your business settings)
   • If you choose % tipping, the client will choose between three preset % or the other options using 1-9 keys then press enter (green button)  
   • If you choose $ tipping - the client will choose between three preset $ or the other options and others using 1-9 keys then press enter (green button)  
9. The tip amount will be added to the total. You can then request the client to insert, swipe, or tap their card                                                          
10. Once approved, the terminal will show a successful message
11. Back in POS, you will be presented with the 'Split Tip' pop-up > Save
12. Close the ticket

Related Article:

Tipping via Credit Card Terminal with Card on File

For more information contact us at support@mytime.com or (385) 233-6964.