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Tipping via Credit Card Terminal

When customers pay via credit card, you can let them select a tip from the terminal (Web) or the tablet (iOS/Android). You can specify defaults to be shown as preset % or $. This is adjusted in Business Setup > Settings > Tipping.  Learn more here.

Request tip through a customer-facing card terminal 

When a card is tapped, dipped, or swiped at a card terminal, pre-populated tip amounts will appear on the screen (example: 10%, 15%, 20%).  

If you choose % tipping - the client will choose between three preset % options and other using 1-9 keys then press enter (green button) 

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If you choose $ tipping - the client will choose between three preset $ options and other using 1-9 keys then press enter (green button)

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Request tip through a customer-facing card terminal on a $0 service

For businesses that have membership programs, this feature allows you to request a tip on a service that is $0. 

  1. When you are on the new ticket screen, and the service price is $0, you will see a downward-facing arrow next to the close ticket button (see screenshot). Click the downward-facing arrow and select Request Tip.  pic_1.png
  2. On the next screen, you can select the card on file, key-in card, or swipe card and a request will be sent to the card terminal. pic_2.png
  3. The card terminal will display a service amount that is based on the regular service price (see the screenshot of the card terminal below). pic_3.JPG
  4. The customer can either select a % or $ amount (depending on your business settings).
  5. If the customer leaves a $0 tip you will see a notification that the customer has left a $0 tip and you should proceed with the ticket as usual. 

 

 

 

 

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