Welcome to the Help Center

SMS Tipping

To prompt clients for tipping through SMS, it is necessary to activate one or both of the "Request tips via SMS" options that align with your business requirements. In this article, we will walk through both options. 

Things to know:

  • Tip-related SMS messages are sent 5-10 minutes before the scheduled appointment, ensuring that clients are informed in advance about the option to leave a tip via text after their appointment concludes. This proactive approach allows clients to be aware of the tipping process, enhancing convenience and providing a seamless experience.
  • Clients are granted a 3-hour window post-appointment to submit their tip via text
  • Tips submitted via SMS are factored into your SMS billing. This means that any text messages related to tipping will contribute to the overall SMS charges associated with your account. 
  • Tip Settings:
    • Request tips via SMS for prepaid appointments? - When clients book and pay online, we can send a text message during the appointment asking if they would like to leave a tip. Clients have up to 3 hours after the appointment to respond with the tip amount. 
    • Request tips via SMS for non-prepaid appointments? - For clients who have not booked and paid online, but have a credit card on file, we can send a text message during the appointment asking if they would like to leave a tip. Clients have up to 3 hours after the appointment to respond with the tip amount.

Enable SMS Tipping

To enable SMS Tipping:

  1. Navigate to Business Setup > Settings
  2. Scroll down to the “Tipping” section
  3. Toggle "Allow clients to leave tips?" to YES                   tip.png                                  
  4. You will then see the following SMS Tip options: 
    • Request tips via SMS for prepaid appointmentstip.png
    • Request tips via SMS for non-prepaid appointments? Tip 1.png
  5. Activate the desired setting
  6. Save

Scenarios

1. Tip was not added in POS, and the ticket is still open or was closed. The client left a $1 tip via SMS 1 minute after the appointment was completed. - The client will receive a confirmation message "Thanks! Your tip of $1 has been successfully charged".                                      Tips.jpg

2. Tip was added in POS, and the ticket was closed. The client left a $1 tip via SMS 4 hours after the appointment was completed. - The client will receive a notification (see screenshot) MyTime-Mail.png

3. Tip was added in POS, and the ticket was closed. The client left a $1 tip via SMS 1 minute after the appointment was completed. - The client will receive a notification (see screenshot)                       MyTime-Mail.png

4. Tip was not added in POS, and the ticket is still open or was closed. The client attempted to leave a tip after the 3-hour timeframe - The client will receive a message, "Sorry, your tip can no longer be added. The 3-hour window to add a tip has passed."

5. The client left a $1 tip via SMS 1 minute after the appointment was completed. - The transaction was declined due to insufficient funds, etc client will receive a notification (see screenshot).               TIP 2.png

    

If you have any questions, please contact our Support Team at support@mytime.com. 

Powered by Zendesk