Welcome to the Help Center

Global Packages

Global packages are packages created at the parent level and are automatically included in all child accounts. This streamlines the setup process, eliminating the need to configure identical packages across multiple accounts repeatedly. This article will walk you through creating global packages and identifying them at both the parent and child levels.

Things to know:

  • Packages added at the parent level will be visible on all child-level accounts. However, if the location and price are not specified, when viewed from the child's account, the package will not display a price
  • When accessing from the child account, you can solely modify the pricing for the package
  • Global packages cannot be deleted at the child level
  • You can create global packages with either an expiration date or for an indefinite period
  • Global packages can include a combination of multiple services, products, and classes
  • Global packages can be made available for purchase online through the booking widget, scheduler app, and guest app
  • At the child level, local packages will be marked with the local icon, while global packages will be identified by the global icon
  • A package is marked as "used" once the ticket is closed or after the appointment/class session is completed, whichever occurs first
  • After a package is used, it can only be refunded if the "Allow refunding packages even after they have been used" setting is enabled
  • If the price of an item covered by a package is $0, the package will not apply to the item unless the "generate bundle purchase usage for items with price $0" hidden setting is enabled

Creating Global Packages:

From the parent account: 

  1. Navigate to Business Setup, and select the package tab
  2. Click on the +Add New Package hyperlinkadd_package.jpg
  3. In the general settings of the package, fill out the following information:
  • Name: The name of the package
  • Description: The description of the package will be available to clients purchasing the package online
  • Expiration: Add the validity period. It can be indefinite which means it will never expire, or you can set it to expire in X days, months, or years
  • Valid For: This will enable either individual family members or all family members to utilize the package
  • Enable Online Purchase: This will allow business to sell packages on the booking widget, scheduler app and the guest

Screenshot 2024-04-24 120947.png

 4. Once you have finished entering all the required information, click on "Next"


 5. Click on the +Add Package Items hyperlink

add package.jpg

To add items in package:

  • To include items in the package, you can select services, products, classes, or a combination of these from the first dropdown menu
  • Select a category from the second dropdown menu
  • Choose the specific service, product, or class you wish to include in the package from the third dropdown menu
  • Add the quantity

Screenshot 2024-04-24 125315.png

After configuring the items you want in the package, proceed to add the price, location group, or location


Once you've entered the price, location group, and selected the location, click "Done," and then click "Save"

Once saved you will see the package reflecting on the account

Screenshot 2024-04-24 132233.png

By following the steps outlined in this article, you'll be able to create global packages.


If you have any additional questions. please contact our Customer Support Team at support@mytime.com or (385) 233-6964.

Powered by Zendesk