If you make a mistake, no problem. You can edit or issue a full or partial refund in seconds. In this article, we will walk through the steps on how to edit or refund tickets.
Things to know:
- Once a ticket is closed, you will be able to edit or refund only
- The ability to edit or refund a ticket is controlled by the "Edit/Refund Closed Tickets" access control
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Registers that appear during a refund:
- By selecting a location, the staff member is establishing their current/default location
- The most recently selected location register will be selected by default first because we assume that is where the staff member is currently located
- All applicable registers will be displayed in the register drop-down menu: the one that was selected as well as the register at the ticket's location
- You cannot refund an amount higher than the amount for the items
- Once a ticket is fully refunded it cannot be reopened
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The following info can be edited on a closed ticket:
- The name of the employee who sold a gift card, package, membership, or product
- The name of the employee who performed a service
- Items can be removed from the closed ticket and once refunded are restocked into the inventory
- Processing the refund for a product valuing $0 will be restocked back into the inventory
- When processing a refund, no items will be selected by default
- When a product is selected for refund, the quantity will be defaulted to 1, even if more than 1 of that item was purchased. If more than one count of the same product is to be refunded, that count can be increased manually.
- Tips cannot be edited after they have been withdrawn. An error message will appear when this is attempted, "Cannot edit because tips were already withdrawn"
Refunding Closed Tickets
To refund a ticket that you closed:
- Navigate to POS > Closed Tickets
- Search for the ticket number and select it
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When the ticket opens select the Refund button
- When refunding tickets, you can decide to refund all items or just specific items. You can also refund the entire amount or do a partial refund.
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To refund a specific item, you can just uncheck the boxes for the items you don’t want to be refunded. You can also choose a refund reason if configured in Settings.
- Tap the Next button
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Select the Refund button to complete the refund
Refunding Products Valuing $0
- Navigate to POS > New Ticket
- Add a product that is worth more than $0 but was discounted to $0 OR a product that is priced at $0
- Close ticket
- Reopen the closed ticket > locate the red "Refund" button at the bottom left-hand corner
- Click Next
- Click the "Refund $0.00" button
- Confirm by clicking Done on the confirmation message received
Editing Closed Tickets
To edit a ticket that you closed:
- Go to POS > Closed Tickets
- Search for the ticket number and select it
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When the ticket opens select the Edit button
- The ticket will be in a reopened state where you can make the necessary adjustments
- If the price is increased, you will be prompted to take payment
- If the price is decreased you will be prompted to process a refund
For more information contact us at support@mytime.com.