When clients return a product and no proof of purchase or closed ticket can be found, you can use the Returns Without Receipt feature (if enabled) to process the return.
Please note that stock quantity will not be adjusted automatically in this case, you have to manually edit the stock if any of the returned products are returned to the shelves.
To process a return without a receipt:
- Navigate to POS > Close Ticket
- Select the Process return without receipt link
- Select a product from the list to add to the ticket
- Select the refund reason and close the ticket