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Freezing and Unfreezing Memberships

Allowing customers to freeze their memberships can be a great way to keep a customer as a member should they need to suspend payments for a short period of time, instead of just outright canceling their membership. Once the ”Allow freezing memberships” setting is enabled, you will be able to freeze a client’s membership. 

Things to know

  • The freeze duration for memberships can be edited from the Client Record. The client will not be charged when you change the duration, and it will be limited to the maximum freeze length setting that is configured on the Settings page.
  • If a freeze fee is set up, it will be charged automatically every month while the membership is frozen for any membership that was set up to be paid monthly. In case the membership has upfront payment then no freeze fee will be charged for that membership.
  • When a membership is frozen, it will reactivate automatically after the freeze period has ended.
  • Clients will be able to use their benefits during the freeze period depending on your settings. 

To freeze a membership:

  1. Open the client's profile that you want to view
  2. Scroll down to the Memberships section  
  3. Expand the arrow on the right next to the membership status  
  4. Select the Freeze link im.png
  5. Choose the freeze period - start and end date im2.png 
  6. Confirm the action                               im3.png
  7. The status will update to Frozen im4.png

To edit the freeze period:

  1. Select the Edit link        im5.png
  2. Adjust the freeze end date                         im6.png
  3. Click on the Freeze Membership button

To unfreeze membership:

  1. Select the Unfreeze link  im8.png
  2. Confirm that you want to unfreeze the membership and charge for the current month  im9.png




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