Welcome to the Help Center

In this article, we will walk through the steps of how to send, view, and respond to messages via the Communicator. 

Things to know:

• When a client sends a message, a notification sound is played and the chat window will appear on the screen.
• We display a maximum of 10 conversations at any given time. However, all conversations will be accessible from the conversation section of the Communicator.   
• Clicking the 'X' icon on the top right of the chat window will remove that pop-up from the screen and pop up another one from the list. 
• Communicator messages sent to clients will be sent via SMS

To send a message via the Communicator on the web, simply:

1. Select the Communicator at the bottom left of the page 
2. Select a client from the list or search for a client                 
3. Compose a message or attach a file and send               

To respond to a message via the Communicator on the web, simply:

1. Select the desired chat
2. Compose a message or attach a file and send  
3. Minimize the chat window or remove it by clicking the 'X' icon on the top right

The conversation will be accessible from the Conversations section of the Communicator. 

The conversation will also be visible under the Messages section on the client's profile.

 

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