In this article, we will walk through the steps of scheduling multi-staff appointments on the schedule.
Things to know:
- For multi-staff appointments, you’ll see each service in the appointment shown under the appropriate staff member’s column, but with an icon indicating that it’s part of a larger appointment.
- Canceling a multi-staff appointment will cancel all services associated with it.
- For accounts with the "Multi-Staff Appointments" setting enabled, the ability to configure custom prices and durations is unavailable on the appointment modal.
- All staff members assigned to a multi-staff appointment will receive a notification when an appointment is scheduled in-store, as long as their profiles are set up to send appointment booking notifications via email, text, or both
- By default, appointments are prefilled with information from previously scheduled appointments. However, the option to disable this automatic prefilling is controlled by a hidden setting that can only be configured by the MyTime team. To enable this setting, please contact support at support@mytime.com.
To schedule a multi-staff appointment:
- Navigate to your schedule
- Click on an open time slot of a service provider OR select the + New Appointment button from the sidebar
- The appointment modal will open
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Here you can fill in the necessary details for the appointment
- Client - You can search for an existing client using the search field or add a new client using the icon on the right-hand side.
- Appointment Date and time
- Service
- Staff
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Next, select the +Service icon to add an additional service
- The option will appear where you can select another staff member and service
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In this example, we selected Tina as the other staff member and Men's Cut as the service. The first service's end time will be the second service's start time. The start time for the second service cannot be adjusted unless it is unlocked.
- Once you are satisfied, save your changes
The following will take place after the appointment is saved:
- On the schedule, each service will be displayed under the respective staff member's name
- An icon will be displayed on each appointment tile
- Hovering over a single multi-staff appointment will display all the services and start times on that appointment
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