Welcome to the Help Center

Allow clients to leave tips?

If enabled, the tip option will be displayed in POS and you will be able to request tips via SMS for prepaid and non-prepaid appointments.

Automatically request a tip split

This option will automatically pop up the "Split Tip" modal in case a tip is added via an integrated payment terminal. The tip allocation is based on the service revenue of each staff member divided by the total appointment cost.

If the option to automatically close a ticket after a full payment via credit card is enabled, we will show the split-tip modal first, then close the ticket when tip splitting is done. 

Default tip buttons

When customers pay via credit card, you can let them select a tip from the terminal (Web) or the tablet (iOS/Android). You can specify defaults to be shown as preset % or $. The values entered here will be shown as three preset % or $ on the terminal + the other option for a total of four options. 

If you enter values into the boxes, these will be the default % or $ amounts shown.

If you leave the three boxes blank, the terminal will default to the other option so the customer can enter a custom $ tip amount. 

Learn more here

Request tips via SMS for prepaid appointments?

When clients book and pay online, we can send a text message during the appointment asking if they would like to leave a tip. Clients have up to 3 hours after the appointment to respond with the tip amount. Learn more here

Request tips via SMS for non-prepaid appointments?

For clients who have not booked and paid online, but have a credit card on file, we can send a text message during the appointment asking if they would like to leave a tip. Clients have up to 3 hours after the appointment to respond with the tip amount. Learn more here. 

This setting allows tip calculation to be done based on the ticket subtotal and not the service amount only.