Welcome to the Help Center

Online Booking Settings

In this article, we will look at the meaning of each setting under the Online Booking section on the Settings page.

Setting Description

Invite to book online upon client record creation

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If enabled, when a new client record is created MyTime will automatically send the client an email with a link to create an account to book online. 

Appointment time picker intervals

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The intervals displayed in the time picker on the appointment modal. The interval can range anywhere between 5 minutes to 60 minutes increments.

The intervals shown when viewing the schedule in day and week views. The interval can range anywhere between 5 minutes to 60 minutes increments.

The intervals displayed when a client goes to book an appointment online. The interval can range anywhere between 5 minutes to 60 minutes increments.

Learn more here.

How far in advance can clients book?

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The maximum amount of time you can be booked in advance online. 

Who can book you online?

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You can determine if new and existing clients can book you online or only existing clients. 

New and existing customers - Customers who had an appointment at your business in the past and clients who have never been to your business before can book appointments online. 

Existing customers only - Customers who had an appointment at your business in the past can book appointments online.

Allow guest checkout?

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When a client books as a guest, they won’t have to set up a password, zip code, first and last name resulting in a faster booking process. They will only use an email address when booking an appointment, booking a class session, or adding themselves to the waitlist.

No guest checkout - If checked, when clients are booking online the option to book as a guest will not be present.

Allow guest checkout - If checked, when clients are booking online, they have the option to book as a guest.

Force guest checkout - If checked, when clients are booking online they will be forced to book as a guest. The option to book as an existing client or new client will not be visible. 

How should online bookings be handled?

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Always accept online bookings (when you are available) - Once you’re available according to your location hours and no appointment/event is booked on your calendar for the time slot, the system will automatically accept the appointment. The customer will also receive a notification that their appointment is booked.

Keep online bookings in a 'pending state' until you manually approve them - The customer will not receive an appointment confirmation until you manually accept/confirm the appointment. 

Advance notice required for new customers

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The minimum amount of notice you need when a new customer book you online.

Advance notice required for existing customers

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The minimum amount of notice you need when an existing customer books you online.

Include Taxes in Display Price?

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This setting includes the sales tax in the displayed price of the service. It’s mostly used in countries with VAT or GST.
 
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