Once a staff member has the "Track compensation" checkbox checked on their staff profile, they will appear on the Compensation reports. If the commission is missing for services or products on the Compensation Reports, please verify the following:
PRODUCTS
- Product commission is set up on the staff member’s profile - If no commission is set up on the staff profile, then no commission will be calculated.
- The product has a commission employee selected on the POS ticket - If no employee is selected on the ticket, then the commission will not be paid to anyone.
- The clocked hour associated with the purchase is eligible for commissions - If a staff member was clocked in for a work type that is not eligible for commissions, then no commission will be paid on products sold while clocked in with that work type.
SERVICES
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Service commission is set up on the staff member’s profile - If no commission is set up on the staff profile, then no commission will be calculated.
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The clocked hour associated with the appointment is eligible for commissions - If a staff member was clocked in for a work type that is not eligible for commissions, then no commission will be paid on services performed while clocked in with that work type.
In the event that after all the above conditions are met the revenue and commission values are still not displayed, this could be related to delayed jobs. After changes are made in the UI, there are delayed jobs that need to be processed in order for everything to be updated. If a few hours have passed and data is still not displayed, please contact our Support Team at support@mytime.com.