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Purchasing Memberships on the Booking Widget

We offer the ability for clients to purchase memberships online via the booking widget. Clients will be able to choose their desired membership start date depending on your settings. 

In this article, we'll walk through the steps of setting up memberships to be sold online via the booking widget. Before we begin, there are some important things to note:

1. The first step is to ensure that you have a membership subscription. Learn more here

2. Ensure that you have a merchant payment account. This allows your business to take card payments. If you don't have one, you can email support@mytime.com for further details.

3. Create memberships on the Business Setup > Memberships tab and ensure that the "Enable Online Purchase” option is enabled. If you haven't set up your memberships yet, you can do so using the instructions listed here

4. Enable it from the widget configuration page on Business Setup > Website Tools.  

    • Select the Setup button next to Add Appointment Booking to Your Website 10199374-d4ba4f67bd0a6a21ed935974a5aad8d5.png
    • Next, select either Booking Widget or Express Checkout options then proceed to set up the widget  10199399-af733a4c7e70e05ed1feeb35fde69237.png
    • On the Customize Booking Theme page, set up your button and widget theme then select next to proceed to the installation page.  
    • From there, select “Memberships” from the Widget Includes dropdown menu. Depending on how you configure it, membership purchasing can be a stand-alone widget or an option in your Appointment Booking widget.  10199314-ab9bf062e075447c2e092c0f9d2cfa4b.png

5. The hidden setting: "Force memberships to start next billing cycle for online purchases" will determine if your clients will be able to select a start date and if the start date should be the same as the billing date. See below the difference when the setting is enabled and disabled:

Hidden setting: Force memberships to start next billing cycle for online purchases is ENABLED

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  • If the billing cycle is set to a specific day of the month, that date will be the start and billing date. Clients will not be able to edit the start date.  
    • If membership billing day is set to 1st of the month
    • Today is July 15th, the client purchases membership and gets charged today
    • The start date will not be editable on the widget
    • Membership will be in a pending state and will not be active until August 1st
    • Billing day will be the 1st of the month
    • The next time the client will be charged is September 1st  
  • If the billing cycle is based on the date of sign-up, users can choose any date from now to any future date to start the membership, and the billing day will be the same as the start date.
    • If today is July 15, the client purchases membership and gets charged today
    • The client selects July 25th as the start date
    • Membership will be in a pending state and will not be active until July 25th
    • Billing day will be the 25th of the month
    • The next time the client will be charged is August 25th 

Hidden setting: Force memberships to start next billing cycle for online purchases is DISABLED

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  • If the billing cycle is set, users can choose any date from now to any future date to start the membership. Billing day is shown in the preview AND the next 12 billing dates are highlighted in the date picker. 
    • If membership billing day is set to 1st of the month
    • Today is July 15th, the client purchases membership and gets charged today
    • The client selects July 25th as the start date
    • Membership will be in a pending state and will not be active until July 25th
    • Billing day will be the 1st of the month
    • The next time the client will be charged is August 1st  
  • If the billing cycle is based on the date of sign-up, users can choose any date from now to any future date to start the membership, and the billing day will be a month from the date of purchase. 
    • Today is the 15th, the client purchases membership and gets charged today
    • The client selects July 25th as the start date
    • Membership will be in a pending state and will not be active until July 25th
    • Billing day will be the 25th of the month
    • The next charge will be August 25th

6. By default, the hidden setting: Force memberships to start next billing cycle for online purchase will be disabled. If you would like it to be enabled, please contact our Support Team at support@mytime.com

Once all the steps listed above are completed, you're now ready to sell memberships online! 

Customer Experience   

1. Clients will go to your booking widget. Depending on how you configured the widget, your memberships will be a stand-alone item or your clients will have to select the Memberships link in the header.

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2. Select the "Buy” button next to the membership they'd like to purchase. For this example, I will purchase the Haircut Membership  10723846-9fd0a9fb2c0a268d6141045f4bae136f__1_.png

3. If they already have a MyTime user account, they can sign in. If they don't have a user account, they will be prompted to create one. 

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4. The membership will be added to the client's cart and they will be redirected to the Checkout page. The membership information such as membership name, billing frequency, start date, end date, and the price will be displayed for review.  

5. Next, enter the card details and select the “Complete Purchase” button

6. On the confirmation page, your clients can print the transaction for their records if they so desire. 

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Once a client has purchased a membership:

  • The client will receive an email confirmation 
  • The membership will be reflected on their client profile and in the Membership Reports
  • All applicable bookings and purchases will have the “In Membership” label attached 

To learn more about memberships, check out our Help Center articles

If you have any questions, feel free to contact our Support Team at support@mytime.com. 

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