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Configure Memberships for Family Members

On accounts with family members activated, you can determine if the membership benefits can be used by all​ ​​members of a family ​including the primary client OR each family member has to have their own membership. In this article, we will explore both options.

Things to know:

  • Value credits are not applicable for individual family member memberships
  • Memberships cannot be purchased online for family members
  • The monthly recurring charges for family memberships will be billed to the primary client's credit card on file.
  • On the membership configuration page:
    • If Individual Family Member is selected - This means that the membership can be used by the family member selected when the membership was being purchased in-store. If the "Allow client only family memberships" hidden setting is enabled, the primary client will be displayed in the list of family members when selecting the membership owner in POS or on the client profile. To enable the hidden setting, please contact our Support Team at support@mytime.com. 
    • If All Family Members is selected - This means that the membership can be used by the primary client AND all family members. 
  • Memberships with the "Individual Family Member" option selected will only be available for online purchase if the "Allow client only family memberships" hidden setting is enabled. However, the beneficiary will default to the primary client since currently, we do not have the option to purchase memberships for family members on the booking widget.

Contents

Configure Membership for Individual Family Members

  1. Navigate to Business Setup > Memberships tab 
  2. Select the location where you want the membership to be sold in the location filter  loc1.png
  3. Click on the +Add New Membership link  
  4. Enter the Membership name
  5. Enter all the membership details on the General Settings tab
  6. Select Individual Family Member for the Valid For option 22195039-76f7746eb0b09585dd07f87cbdb6716b.png
  7. Add pricing, discounts, and item credits on the respective tabs
  8. Publish Membership 

Once created, the membership can ONLY be used by the primary client OR family member selected when the membership was purchased. 

Configure Membership for All Family Members 

  1. Navigate to Business Setup > Memberships tab 
  2. Select the location where you want the membership to be sold in the location filter  loc1.png
  3. Click on the +Add New Membership link  
  4. Enter the Membership name
  5. Enter all the membership details on the General Settings tab
  6. Select All Family Members for the Valid For option 22196446-933736ca24f57622bd93453a0e52d331.png
  7. Add pricing, discounts, and item credits on the respective tabs
  8. Publish Membership 

Once created, the membership can be used by the primary client AND all family members. The membership will not be tied to a specific owner. 

 

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