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Service Pricing & Duration by Title / Location Group

You have the ability to set the pricing and duration of services by title and by location group. For example, a senior member may charge a higher price for the same service but take less time to complete the service.  

Things to know:

  • For franchise businesses, the setting is configured at the global (parent) level and the franchisee (child) level will inherit the setting.
  • Ensure that the staff profiles have their titles assigned before you start adjusting the duration in the Service tab. Read more about creating titles here. 
  • If your business has multiple locations, prices and durations by title can be set for each location or location grouping.  
  • If you have set a price or duration for an individual staff member, this will precede the default price/duration by title. 
  • A staff member's pricing/duration will automatically be set to the new title's pricing/duration when their title is changed.
  • When a location is added to a location group, it will inherit the location group's prices and durations. 

Contents:

Configure Pricing by Title / Location Group Setting

  1. Navigate to your Business Setup > Settings page 
  2. Under the Staff section, select the following:
    • Do prices vary by staff member? Prices are set by title per location or location group
    • Do service durations vary by staff member? Service durations are set by title per location or location group  12833151-1782f275f7d286577080cf956aac5a12.png
  3. Save your changes 
  4. A warning modal will appear asking you to confirm your changes. Depending on the number of services, staff, etc the change can take up to 15 minutes to complete. unnamed__51_.png

Set Service Pricing and Duration by Title

Once you have confirmed:

  1. Navigate to Business Setup > Services Menu
  2. Click on the Edit link next to the appropriate service unnamed__52_.png
  3. Select the edit link below Regular Price
  4. When modal opens:
    • Each title will be displayed
    • When expanded, each staff member that was assigned to that title will be displayed  
    • Staff members not assigned to a title will be nested under Employees without a title  unnamed__53_.png
  5. Set up your pricing and save
  6. Next, select the Edit link below Duration  
  7. Duration by Title modal will appear similar to the pricing by title modal  unnamed__54_.png
  8. Add your durations and save your changes 

Set Service Pricing and Duration by Location Group

  1. Navigate to Business Setup > Services Menu
  2. Select the desired location group from the location filter Services-Menu__2_.png
  3. Click on the Edit link next to the appropriate service Services-Menu__3_.png
  4. Select the edit link below Regular Price
  5. When modal opens:
    • Each title will be displayed
    • No price will be displayed
  6. Set up your pricing and save
  7. Confirm the desired action:
    • Override prices on all employees who are assigned to these titles 
    • Don't override prices on employees who have custom prices Services-Menu__5_.png
  8. Next, select the Edit link below Duration  
  9. Duration by Title modal will appear similar to the pricing by title modal Services-Menu__6_.png
  10. Add your durations and save your changes 
  11. Confirm how we should handle custom durations per employee:
    • Overwrite custom employee durations
    • Don't overwrite custom employee durations Services-Menu__7_.png

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