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Open Tickets Report

This report displays all tickets that were saved and tickets where partial or full payment has been made but the ticket hasn't been closed. 

Things to know:

  • The Open Tickets report can be accessed from the POS or Reports tab. 
  • Open tickets for appointments will only reflect on the Open Tickets report on the date of the appointment. For example, if the appointment was booked on August 4 for August 10, the ticket will not appear in the report until August 10.  

Access from the POS tab:

  1. Navigate to POS

  2. Select the Open Tickets tab


Access from the Reports tab:

  1. Navigate to Dashboard

  2. Select the Reports tab

  3. Under the Point Of Sale section, select the Open Tickets report


When the report opens, you can filter by a specific location, staff, item, and date. You also have the ability to export to Excel, PDF, or print.


Once you have selected your filters, click on the UPDATE button to generate the desired data.


Report Columns

Column Description
Created The date the ticket was created.
Time The time the ticket was created or saved.
Client Client associated with the appointment or purchase. Clicking this link opens the client's profile.
Ticket # The classifying number associated with the ticket. Clicking this link opens the ticket.
Amount The total value of the ticket. 
Tendered The total amount tendered
Status  Indicates whether the appointment was booked online, the type of payment tendered, or whether the ticket was saved. 
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