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Open Tickets Report

This report displays all tickets that have been booked online, saved, or where payment has been made in part or in full but the ticket has not been closed.

Things to know:

  • The Open Tickets report can be accessed from the POS or Reports tab
  • This report filters appointments based on the date the ticket was created. This report filters appointments based on the date the ticket was created. The date that appears when you open the ticket is the appointment date.
  • If an appointment is booked online, it will appear on the report on the day the booking was made. For example, if the appointment was booked online on August 4 for August 10, the ticket will appear in the report on August 4. 

Access from the POS tab:

  1. Navigate to POS

  2. Select the Open Tickets tab


Access from the Reports tab:

  1. Navigate to Dashboard

  2. Select the Reports tab

  3. Under the Point Of Sale section, select the Open Tickets report


When the report opens, you can filter by a specific location, staff, item, and date. You also have the ability to export to Excel, PDF, or print.


Once you have selected your filters, click on the UPDATE button to generate the desired data.


Report Filters

Filter Description
Location The location where the appointment is scheduled.
Staff The staff member who performed the service during the date range and location selected.
Service/Products Filter to view open tickets on service, products or both
Date This range will determine the appointments that were booked during the date range selected.

Report Columns

Column Description
Created The date the ticket was created 
Time The time the ticket was created or saved
Appointment Date The date and time of the appointment. The column is sortable and based on the appointment date and time. Appointments will be displayed chronologically, with the earliest date and time at the top of the list.
Client Client associated with the appointment or purchase. Clicking this link opens the client's profile.
Ticket # The classifying number associated with the ticket. Clicking this link opens the ticket.
Amount The total value of the ticket
Tendered The total amount tendered
Status  Indicates whether the appointment was booked online, the type of payment tendered, or whether the ticket was saved. 
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