If you're transferring account ownership, this checklist details the steps you'll need to take to ensure a smooth transition.
Timing |
Task |
Owner |
Action |
|
2 WEEKS PRIOR TO THE TRANSITION DATE |
Contact the MyTime Onboarding Team |
Corporate Team / Current Location Owner |
Send an email to onboarding@mytime.com to notify the Onboarding team of the ownership change. The email should also include the new owner's contact information. |
|
2 WEEKS PRIOR TO THE TRANSITION DATE |
Merchant account change |
Processing Team |
The Processing Team will reach out to the new owner to set up their merchant account. |
|
1 WEEK PRIOR TO THE TRANSITION DATE |
Joinder Agreement |
MyTime & New Location Owner |
The Onboarding Specialist will send out a new joinder agreement which should be signed by the new owner. |
|
NIGHT BEFORE TRANSITION DATE |
Change account details & login credentials |
Onboarding Specialist |
The Onboarding Specialist will update the account details such as the owner’s name, business/entity name, email address, etc. Once all the relevant changes have been made, an email will be sent out to notify the new owner. In the email, the owner will also be asked to complete the 2 additional tasks listed below. |
|
TRANSITION DATE |
Update bank account for reconciliation |
New Location Owner |
From the Payments & Deposits tab, the new account owner will update the bank account information to pay/collect reconciliations. |
|
TRANSITION DATE |
Update payment method |
New Location Owner |
From “My Account” update the payment method that will be used to cover subscription charges |
If you have any questions about this process, please contact the Onboarding Team at Onboarding@mytime.com.