This report shows the number and average rating of reviews left by verified clients for staff members during the date range.
To access this report:
- Navigate to Dashboard
- Select the Reports tab
- Under the Staff section, select the Ratings report
When the report opens, you can filter by a specific location, staff, and date. You can also choose to view the report by date or location,. If the By Location button is used at the top of the report, you will be able to easily compare metrics across locations and location groupings to see which locations are doing better or worse on that dimension.
Below the By Location button, you have the option to download the report as a CSV, PDF, or print version.
Once you have selected your filters, click on the UPDATE button to generate the desired data.
|Review Date||The date the review was left.|
|Location||The location the review is associated with.|
|Staff||The staff member who performed the service during the date range and location selected. Clicking this link opens the staff member's profile.|
|Client||The name of the client who left the review.|
|Service||The name of the service associated with the review.|
|Rating||The ranking of the review. This can be between 1 - 5 stars.|
|Review / Feedback||The feedback left by the client.|