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Client Reviews Report

This report shows the reviews provided by each verified client for services provided. 

Tracking of reviews:

  • We track and record on MyTime all review ratings from 1 to 5 stars.
  • Reviews left from automated messages and manual campaigns will be reflected in this report. 
  • Merchants who have selected Google, Facebook, etc, as their preferred rating site, for 4 and 5 stars reviews we will record the action in MyTime, and then redirect the client to your preferred rating site.  

To access this report:

  1. Navigate to Dashboard
  2. Select the Reports tab
  3. Under the Clients section, select the Reviews report

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When the report loads, you can filter by a specific location, staff, and date. You can choose to view the report by date or location. If the By Location button is used at the top of the report, you will be able to easily compare metrics across locations and location groupings to see which locations are doing better or worse on that dimension.

Below the By Location button, you have the option to download the report as a CSV, PDF, or print version.

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Once you have selected your filters, click on the UPDATE button to generate the desired data.

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Report Filters

Filter Description
Location The location where the appointment is scheduled.
Staff The staff member who performed the service during the date range and location selected.
Date This range will determine the date range the review was made.

Report Columns

Column Description
Review Date The date the review was left
Location The location the review is associated with
Appointment # The classifying number associated with an appointment. Clicking this link opens the appointment modal in Scheduler.
Appointment Time The date and time the appointment took place.
Client The name of the client who left the review. Clicking this link opens the client's profile.
Service The name of the service associated with the review.
Staff The staff member who performed the service during the date range and location selected. Clicking this link opens the staff member's profile.
Rating The ranking of the review. This can be between 1 - 5 stars.
Review / Feedback The feedback left by the client. 

 

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