In the event, a client is unhappy with a service you can utilize the redo feature. This report shows a list of redone appointments for each client.
Things to know:
- The date filter is based on the date of the redone appointment
- For pet merchants, the report will show the word “deceased” in parentheses next to the name of the pet that was marked as deceased
To access this report:
- Navigate to Dashboard
- Select the Reports tab
- Under the Bookings section, select the Redo Appointments report
When the report opens, you can filter by a specific location, staff, and date. You also have the option to export the report as a CSV, PDF, or print version.
Once you have selected your filters, click on the UPDATE button to generate the desired data.
Report Filters
| Filter | Description |
| Location | The location where the appointment is scheduled. |
| Staff | The staff member who performed the service during the date range and location selected. |
| Date | This range will determine the appointments that were booked during the date range selected. |
Report Columns
| Column | Description |
| Original Date | Date of the original appointment |
| Original Staff | Staff assigned to the original appointment |
| Redo Date | Date of the redone appointment |
| Redo Staff | Staff assigned to the redone appointment |
| Client | The name of the client associated with the appointment |
| Service | Name of the service associated with the redone appointment |
| Price | Price of the original service |
| Service Discounts | Service discounts applied on the original appointment |
| Refunds | Service refunds on the original appointment |
| Net Price | Service Price - Refunds - Discounts |