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Push Notifications for Automated Messages

MyTime allows merchants the ability to send automated messages via push notification rather than just email or SMS. You could save money on text message fees by using push notifications via the MyTime Guest App. If you would like to add the MyTime Guest App to your MyTime plan, please contact support@mytime.com

In this article, we will explore how push notifications work. Before we begin there are some important things to note:

  • The custom guest app must be part of your subscription in order to use push notifications.
  • If the guest app is not active on your account, the push notification option will be disabled. 
  • The push notification option is only shown in the "Deliver By" dropdown menu for all the automated marketing templates where SMS is used.
  • Push notification is not shown for automated marketing templates that require a reply from users, for example, the Request Review template.
  • If the delivery method that you have chosen is not available for a client, MyTime will try other available methods, even if it is not selected.
  • Push notifications can only be sent to clients who have the MyTime Guest App installed on their mobile devices.

To set your delivery method:

  1. Go to Marketing > Automated Messages 7963018-6fcd65ea0380f7dbcb1c31d562928f53.png
  2. From there, select any template where SMS is used
  3. Next select “Push Notif” from the ‘Deliver By’ drop-down menu 8256753-f16dea265810d808bbe8704e0f5bddf4.png
  4. Save your changes
  5. In the example above, I enabled push notification for the Booked by Business template. This means that whenever the business books an appointment for the client, as long as they are signed in on your custom guest app they will receive a push notification for their appointment. See the screenshot below.  

8259010-befaadaa218a22cc654ec6ba59dde408.png

 

Scenarios

Cases  Expected Result
Email Email notification is attempted first
Push notification is attempted if client email is not available
Text notification is attempted if email and push are unavailable
Email & Text Email & Text notifications are sent
Push & Text are sent if email is unavailable
Push and Email are sent if text is unavailable
Push is sent if both text and email are unavailable
Email & Push Notif Email & Push notifications are sent
Email & Text are sent if push is unavailable
Text & Push are sent if email is unavailable
Text is sent if email and push are unavailable
Email & Push Notif & Text Email notification is sent
Push notification is sent
Text notification is sent
Text Text notification is attempted first
Push notification is attempted if text is unavailable
Email notification is attempted if both text and push are unavailable
Push Push notification is attempted first
Text notification is attempted if push notif is unavailable
Email notification is attempted if both push and text are unavailable
Text & Push Notif Text & Push notifications are sent
Text & Email are sent if push notifs is unavailable
Push & Email are sent if text is unavailable
Email is sent if both text & push are unavailable

None

(no option is selected)

No email is sent
No text is sent
No push is sent
If only the Email option is selected and you have a client with an invalid email address e.g user@user.sd Fallback to push notification
Fallback to text if push cannot be sent
If Email & Push options are selected and you have a client with an invalid email address eg. user@user.sd Fallback to push notification
Fallback to text if text can be sent
If Email & Text options are selected and you have client that can receive email and text but the email is invalid/bounce e.g user@user.sd Fallback to push if push can be sent
If Email, Text & Push options are selected and you have client that can receive all but the email is invalid/bounce e.g user@user.sd No fallbacks
If only the Text option is selected and you have a client with an invalid phone number e.g +555-555-5555 Fallback to push if push can be sent
Fallback to email if email can be sent and push cannot be sent
iF Text & Push options are selected and you have a client that can receive text and push but the phone number is invalid/bounced e.g +555-555-5555 Fallback to email if email can be sent and text cannot be sent
If Text & Email options are selected and you have a client that can receive text and email but the phone number is invalid/bounced e.g +555-555-5555 Fallback to push if push can be sent and text cannot be sent
If Email, Text, and Push options are selected and you have a client that can receive all but the phone is invalid/bounced e.g +555-555-5555 No fallbacks
If only the Push option is selected and you have a client that can receive push but the push is not delivered because of wrong API keys Fallback to text if text can be sent
Fallback to email if email can be sent and text cannot be sent
If Text & Push options are selected and you have a client that can receive text & push but the push is not delivered because of the wrong API keys Fallback to email if email can be sent
If Email & Push options are selected and you have a client that can receive email & push but the push is not delivered because of the wrong API keys Fallback to text if text can be sent  
If Email, Text & Push options are selected and you have a client that can receive all but the push is not delivered because of the wrong API keys No fallbacks

 

 

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