MyTime allows merchants the ability to send automated messages via push notification rather than just email or SMS. You could save money on text message fees by using push notifications via the MyTime Guest App. If you would like to add the MyTime Guest App to your MyTime plan, please contact support@mytime.com.
In this article, we will explore how push notifications work. Before we begin there are some important things to note:
- The custom guest app must be part of your subscription in order to use push notifications.
- If the guest app is not active on your account, the push notification option will be disabled.
- The push notification option is only shown in the "Deliver By" dropdown menu for all the automated marketing templates where SMS is used.
- Push notification is not shown for automated marketing templates that require a reply from users, for example, the Request Review template.
- If the delivery method that you have chosen is not available for a client, MyTime will try other available methods, even if it is not selected.
- Push notifications can only be sent to clients who have the MyTime Guest App installed on their mobile devices.
To set your delivery method:
- Go to Marketing > Automated Messages
- From there, select any template where SMS is used
- Next select “Push Notif” from the ‘Deliver By’ drop-down menu
- Save your changes
- In the example above, I enabled push notification for the Booked by Business template. This means that whenever the business books an appointment for the client, as long as they are signed in on your custom guest app they will receive a push notification for their appointment. See the screenshot below.
Scenarios
| Cases | Expected Result |
| Email notification is attempted first | |
| Push notification is attempted if client email is not available | |
| Text notification is attempted if email and push are unavailable | |
| Email & Text | Email & Text notifications are sent |
| Push & Text are sent if email is unavailable | |
| Push and Email are sent if text is unavailable | |
| Push is sent if both text and email are unavailable | |
| Email & Push Notif | Email & Push notifications are sent |
| Email & Text are sent if push is unavailable | |
| Text & Push are sent if email is unavailable | |
| Text is sent if email and push are unavailable | |
| Email & Push Notif & Text | Email notification is sent |
| Push notification is sent | |
| Text notification is sent | |
| Text | Text notification is attempted first |
| Push notification is attempted if text is unavailable | |
| Email notification is attempted if both text and push are unavailable | |
| Push | Push notification is attempted first |
| Text notification is attempted if push notif is unavailable | |
| Email notification is attempted if both push and text are unavailable | |
| Text & Push Notif | Text & Push notifications are sent |
| Text & Email are sent if push notifs is unavailable | |
| Push & Email are sent if text is unavailable | |
| Email is sent if both text & push are unavailable | |
|
None (no option is selected) |
No email is sent |
| No text is sent | |
| No push is sent | |
| If only the Email option is selected and you have a client with an invalid email address e.g user@user.sd | Fallback to push notification |
| Fallback to text if push cannot be sent | |
| If Email & Push options are selected and you have a client with an invalid email address eg. user@user.sd | Fallback to push notification |
| Fallback to text if text can be sent | |
| If Email & Text options are selected and you have client that can receive email and text but the email is invalid/bounce e.g user@user.sd | Fallback to push if push can be sent |
| If Email, Text & Push options are selected and you have client that can receive all but the email is invalid/bounce e.g user@user.sd | No fallbacks |
| If only the Text option is selected and you have a client with an invalid phone number e.g +555-555-5555 | Fallback to push if push can be sent |
| Fallback to email if email can be sent and push cannot be sent | |
| iF Text & Push options are selected and you have a client that can receive text and push but the phone number is invalid/bounced e.g +555-555-5555 | Fallback to email if email can be sent and text cannot be sent |
| If Text & Email options are selected and you have a client that can receive text and email but the phone number is invalid/bounced e.g +555-555-5555 | Fallback to push if push can be sent and text cannot be sent |
| If Email, Text, and Push options are selected and you have a client that can receive all but the phone is invalid/bounced e.g +555-555-5555 | No fallbacks |
| If only the Push option is selected and you have a client that can receive push but the push is not delivered because of wrong API keys | Fallback to text if text can be sent |
| Fallback to email if email can be sent and text cannot be sent | |
| If Text & Push options are selected and you have a client that can receive text & push but the push is not delivered because of the wrong API keys | Fallback to email if email can be sent |
| If Email & Push options are selected and you have a client that can receive email & push but the push is not delivered because of the wrong API keys | Fallback to text if text can be sent |
| If Email, Text & Push options are selected and you have a client that can receive all but the push is not delivered because of the wrong API keys | No fallbacks |