The Void & Refund report displays all partial and full refunds and voids for closed tickets. This includes services, products, tips, gift cards, memberships, and packages.
To access this report:
-
Navigate to Dashboard
-
Select the Reports tab
-
Under the Point Of Sale section, select the Void & Refund report
When the report opens, you can filter by a specific location, staff, and date. You can also choose to view data for a specific client using the search field on the right.
Once you have selected your filters, click on the UPDATE button to generate the data.
Report Columns:
| Column | Description |
| Ticket | Ticket number associated with the transaction. Clicking this link opens the ticket in MyTime POS. |
| Refund Time | The date and time the refund took place. |
| Location | The location where the original transaction took place. |
| Client | Client associated with the transaction. Clicking this link opens the client profile. |
| Original Staff | The name of the staff member that closed the ticket. Clicking this link opens the staff profile. |
| Refund Staff | The name of the staff member that refunded the ticket. Clicking this link opens the staff profile. |
| Original Amount | The original total of the transaction. |
| Refund Amount | The amount that was refunded. |
| Refund Reason |
The reason entered on the ticket when the refund was processed. |