The Void & Refund report displays all partial and full refunds and voids for closed tickets. This includes services, products, tips gift cards, memberships, and packages.
To access this report:
Navigate to Dashboard
Select the Reports tab
Under the Point Of Sale section, select the Void & Refund report
When the report opens, you can filter by a specific location, staff, and date. You can also choose to view data for a specific client using the search field on the right.
Once you have selected your filters, click on the UPDATE button to generate the data.
|Ticket||Ticket number associated with the transaction. Clicking this link opens the ticket in MyTime POS.|
|Refund Time||The date and time the refund took place.|
|Location||The location where the original transaction took place.|
|Client||Client associated with the transaction. Clicking this link opens the client profile.|
|Original Staff||The name of the staff member that closed the ticket. Clicking this link opens the staff profile.|
|Refund Staff||The name of the staff member that refunded the ticket. Clicking this link opens the staff profile.|
|Original Amount||The original total of the transaction.|
|Refund Amount||The amount that was refunded.|
||The reason entered on the ticket when the refund was processed.|