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Void and Refund Report

The Void & Refund report displays all partial and full refunds and voids for closed tickets. This includes services, products, tips gift cards, memberships, and packages. 

 

To access this report:

  1. Navigate to Dashboard

  2. Select the Reports tab

  3. Under the Point Of Sale section, select the Void & Refund report

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When the report opens, you can filter by a specific location, staff, and date. You can also choose to view data for a specific client using the search field on the right.

Once you have selected your filters, click on the UPDATE button to generate the data.

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Report Columns:

Column Description
Ticket Ticket number associated with the transaction. Clicking this link opens the ticket in MyTime POS.
Refund Time The date and time the refund took place.
Location The location where the original transaction took place.
Client Client associated with the transaction. Clicking this link opens the client profile.
Original Staff The name of the staff member that closed the ticket. Clicking this link opens the staff profile.
Refund Staff The name of the staff member that refunded the ticket. Clicking this link opens the staff profile.
Original Amount The original total of the transaction.
Refund Amount The amount that was refunded.
Refund Reason
The reason entered on the ticket when the refund was processed.

 

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