Welcome to the Help Center

• The "Track compensation" checkbox on the staff profile has to be checked in order for the staff member to appear on this report.
• In-House Sale transactions are not displayed on the Compensation report
• Tips are based on appointment completion
• Hourly pay is based on clocked-in and clocked-out hours
• The Tip columns will only be visible if the "Include tips" box is checked
• Revenue displayed is based on the post/pre discount settings
• This report presents data on scheduled appointments, excluding those marked as canceled and no-shows. However, the option to only display data for appointments in the completed status is governed by a hidden setting accessible only to the MyTime team. To activate this setting, please contact our Support Team at support@mytime.com.

• Commissions for services

  • The commission is calculated on the date when the appointment was performed.
  • The commission is assigned to the staff member who performed the service.

  • For multi-staff services, such as a couples massage, where multiple staff members are assigned to the service, the service revenue will be divided equally among the staff members. Consequently, the service commission will be calculated based on the revenue assigned to each individual staff member.

    • Example:
      Service Cost: $150
      Number of Staff: 2 (Employee A and Employee B)

    • Commission Rates:
      Employee A: 40%
      Employee B: 30%

    • Calculations:
      Revenue per Staff Member:
      Each staff member receives half of the service revenue: $150 / 2 = $75

    • Commission for Each Employee:
      Employee A: $75 * 0.40 = $30
      Employee B: $75 * 0.30 = $22.50

    • Summary:
      Employee A receives $30 for the service.
      Employee B receives $22.50 for the service.

  • The calculation for tiered commission is based on the pay cycle. The user must select the dates that correspond to the pay cycle period in order for commission for tiers to be displayed. If multiple pay cycles are selected, the report will calculate everything for the entire period rather than splitting it up by pay cycle. 
  • The clocked hour associated with the appointment is eligible for commissions - If a staff member was clocked in for a work type that is not eligible for commissions, then no commission will be paid on services performed while clocked in with that work type.
  • Refunds are shown on the date when the service was refunded. For instance, if a ticket with an appointment was closed on November 13th but refunded on November 23rd, the compensation report will display the negative revenue on the 23rd rather than the 13th. The commission for the original ticket will also be deducted on November 23rd.
  • Back bar fees are not deducted when services are refunded. A positive amount will be added on the day of the refund to compensate for the fees already deducted on the date when the appointment was performed.
  • Redo Appointments:
    • If the "Should Original Staff Member Receive Service Commissions On Redos?" setting is disabled, when a redo is done, the commission for the redone service will be deducted from the original staff member's commission. So if John has an appointment with 3 services, of which 1 was redone by Mary, John will get commission only for the 2 services, and Mary will get commission for the redo service.
    • If the "Should Original Staff Member Receive Service Commissions On Redos?" setting is enabled when a redo is done, the revenue and commission for the original service will not be affected. For instance, if John has an appointment with 3 services from which 1 service was redone by Mary, John will get commission for all 3 services for the original appointment, and Mary will get commission for the redone service.
    • Although no revenue will be shown for the redone appointment in reports, the initial service revenue will be shown in the redo adjustment column and will be used to calculate the staff member's commission.
    • The system identifies the service that was redone based on its name. If a ticket includes multiple services with the same name, the system cannot distinguish which specific service was redone, as all services with the same name are considered eligible. Consequently, in the Compensation report, all services sharing the same name will be recorded as redone.

  • Commissions for products, miscellaneous items, packages, gift cards, and memberships

    • The commission is calculated on the date when the POS ticket was closed.
    • The clocked hour associated with the purchase is eligible for commissions - If a staff member was clocked in for a work type that is not eligible for commissions, then no commission will be paid on products sold while clocked in with that work type.
    • The commission is assigned to staff members who are selected as commission employees. If no employee is selected on the ticket, then the commission will not be paid to anyone.
    • Refunds are shown on the date when the product, miscellaneous item, package, gift card, or membership was refunded. For instance, if a ticket with a product was closed on November 13th but refunded on November 23rd, the report will display the negative product revenue on the 23rd rather than the 13th. The commission for the original ticket will also be deducted on November 23rd.

To access your Daily Compensation Report: