The Waitlist report shows key metrics for the waitlist including average wait time, longest wait time, and the number of clients that were removed from the waitlist without starting an appointment. The report is only visible if Waitlist is enabled in Settings.
To access this report:
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Navigate to Dashboard
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Select the Reports tab
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Under the Company section, select the Waitlist report
When the report opens, you can filter by a specific location, staff, and date. Once you have selected your filters, click on the UPDATE button to generate the desired data.
Report Filters
| Filter | Description |
| Location | The location where the appointment is scheduled. |
| Staff | The staff member who performed the service during the date range and location selected. |
| Date | This range will determine the appointments that were booked during the date range selected. |
Report Columns
| Column | Description |
| Location | The location where the waitlist appointment was created. |
| Average Wait Time | This is the average wait time for all clients that were added to the waitlist including those served and those that walked out. |
| Longest Wait | This is the longest wait time for all clients that were added to the waitlist including those served and those that walked out. |
| Total Wait | This is the total wait time for all clients that were added to the waitlist including those served and those that walked out. |
| Average Service Duration | This is the average time that the client was in service before they were checked out for all appointments that were not canceled or marked as no show. |
| Longest Service Duration | This is the longest time that any client was in service before they were checked out from all appointments that were not canceled or marked as no show. |
| Total Service Time | This is the total time that all clients were in service before they were checked out for all appointments that were not canceled or marked as no show. |
| Number of Clients Added to Waitlist | The total number of clients that were added to waitlist including clients that were later removed. |
| Number of Clients Removed from Waitlist | The total number of clients that were removed from the waitlist (canceled clients). |
| Number of Clients Served from Waitlist | The total number of clients that were added to the waitlist and then moved to in-service (appointment started). |
| Total Served | The total number of clients that had a completed appointment also includes clients that were walk-ins and clients that had appointments. |
| % Of Appointments from Waitlist | % of served clients that came from the waitlist (Number of clients served from waitlist / Total served). |