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Waitlist Report

The Waitlist report shows key metrics for the waitlist including average wait time, longest wait time, and number of clients that were removed from the waitlist without starting an appointment. The report can be found in the Reports tab, under the Company section, and is only visible if Waitlist is enabled in Settings.

To access this report: 

  1. Select Dashboard
  2. Select Reports
  3. Waitlist

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  • In the upper left, you may filter by location, staff, or date.
  • You can export the report as a CSV, PDF, or print version. The export buttons are located at the top.

Column Reference

Column Description
Location The location where the waitlist appointment was created. 
Average Wait Time This is the average wait time for all clients that were added to the waitlist including those served and those that walked out.
Longest Wait  This is the longest wait time for all clients that were added to the waitlist including those served and those that walked out. 
Total Wait This is the total wait time for all clients that were added to the waitlist including those served and those that walked out.
Average Service Duration This is the average time that the client was in service before they were checked out for all appointments that were not canceled or marked as no show.
Longest Service Duration This is the longest time that any client was in service before they were checked out from all appointments that were not canceled or marked as no show.
Total Service Time This is the total time that all clients were in service before they were checked out for all appointments that were not canceled or marked as no show.
Number of Clients Added to Waitlist The total number of clients that were added to waitlist including clients that were later removed.
Number of Clients Removed from Waitlist The total number of clients that were removed from the waitlist (canceled clients).
Number of Clients Served from Waitlist The total number of clients that were added to the waitlist and then moved to in-service (appointment started).
Total Served The total number of clients that had a completed appointment also includes clients that were walk-ins and clients that had appointments.
% Of Appointments from Waitlist  % of served clients that came from the waitlist (Number of clients served from waitlist / Total served).
 

 

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