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Blank SMS Template

If the Text Message tab on automated messages is left BLANK, then it won’t send out an SMS ever. So if you don't want a specific automated message to EVER go out via text message (like the request review for instance), then you need to leave this section blank. See screenshot below.

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If the SMS tab has some copy in it, then it will send out via SMS if the default is to “Text” or “Email & Text” or if the email isn’t on file and the system has no choice but to send it out via SMS (even if the Default to is set to Email).

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