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SMS Usage Report

The SMS Usage report shows all the days within the time range for which SMS were sent. The SMS are divided into those from Communicator, Text-to-Tip and Marketing SMS.

Important things to note about this report:

  1. This is not visible on parent accounts, only on child accounts.

  2. It is by account, not by location. Reason being clients can be associated with more than one location and many SMS are not location specific (Communicator messages, overdue for the next appointment messages, happy birthday messages, etc).

  3. Report can be accessed from "My Account" page under "My Plan" tab or directly from the Reports tab.

To access the report from the Reports tab go to Dashboard > Reports.

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To access the report from the My Account tab, go to My Account > My Plan.

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Once the report is opened, in the upper left you may filter by the date the SMS was sent and on the right you can export the report as a CSV, PDF, or print version. 

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Column Reference

Column Description

Date

The date the SMS was sent.
Marketing SMS Number of Marketing SMS sent during the date range.
Marketing Details The title of the Marketing SMS template that was sent. Eg. Appointment Cancellation
Communicator SMS Number of Communicator SMS sent during the date range.
Tip SMS Number of Request for Text-to-Tip SMS sent during the date range.
Total SMS Total Marketing, Text-to-Tip and Communicator SMS sent during the date range.
 

 

 

 

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