The SMS Usage report shows all the days within the time range for which SMS messages were sent. They are divided into Communicator, Text-to-Tip, Transactional, and Marketing SMS.
Things to know::
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Twilio (and the SMS industry as a whole) counts messages using message segments. Learn more about segments here.
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The report is not visible on parent accounts, only on child accounts
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It is by account, not by location. The reason being clients can be associated with more than one location and many SMS are not location-specific (Communicator messages, overdue for the next appointment messages, happy birthday messages, etc).
- In order for the SMS Usage report to be viewable, the report access control must be configured to "View All Locations Reports."
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The report can be accessed from the "My Account" page under the "My Plan" tab or directly from the Reports tab
To access the report from the Reports tab:
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Navigate to Dashboard
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Select the Reports tab
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Under the Company section, select the SMS Usage report
To access the report from the My Account tab:
- Navigate to My Account
- Select My Plan
Once the report is opened, in the upper left you may filter by the date the SMS was sent and on the right, you can export the report as a CSV, PDF, or print version.
Report Columns
| Column | Description |
|
Date |
The date the SMS was sent. |
| Transactional SMS | The number of Transactional SMS sent during the date range. |
| Transactional SMS Details | The title of the Transactional SMS template that was sent. Eg. Appointment Cancellation |
| Marketing SMS | The number of Marketing SMS sent during the date range. |
| Marketing Details | The title of the Marketing SMS template that was sent. Eg. Rebooking Reminder, Invite clients to Book you Online |
| Communicator SMS | The number of Communicator SMS sent during the date range. |
| Tip SMS | The number of Request for Text-to-Tip SMS sent during the date range. |
| Total SMS | Total Marketing, Text-to-Tip, and Communicator SMS sent during the date range. |