Welcome to the Help Center

Adding a Card or Bank Account Information on File

In this article, we will walk through how to add a card or bank account information on file. 

Things to know:

  • A Credit Card Convenience Fee of 2.5% will be added to all regular merchant charges (it will NOT be charged on custom/one-off fees) if a credit card is used to pay for your subscription and email/SMS overages. Please note, this has no impact on POS credit card processing fees.
  • US merchants can avoid the 2.5% surcharge by paying for your MyTime subscription and fees via ACH (autopay withdrawal via bank account). There are no surcharges when you use this payment method. Please note it can take up to 7 business days for your ACH to be active.

Add Bank Account

To add your bank account information, please follow the steps below:

1. Expand the arrow next to your name in the top right 

2. Select My Account from the dropdown menu

20053497-21b9c99df512fd205936619443f9079d.png

 

3. Under Payment Method, select the radio button for  Pay from Checking Account (no fee)

20053674-a2bdce421360559464eb0238e5985cc8.png

4. Next, click on the +Add Bank Account link

20053953-60a51de9e2fd01a688b80e23328e5b7d.png

5. Enter your bank account details 

20054192-8cccdca6b6479161726a072dfcb5c932.png

6. Once you have added your bank account information, our e-commerce payment processor, Stripe, will make two small deposits to your account. 

7. After receiving the deposits, return to the Payment Methods section, enter the amounts for verification, and grant permission to MyTime to electronically debit your account with charges as needed.

20054754-bab49c763025e7303f3771a3b33ce15b.png

 

20055269-4191cf8d6f56b42ddf25d31107e97fe2.png

If you had already verified your bank account and then switched to credit card payment, you can switch back to your checking account without going through the verification process again.

Add Credit Card

To add your credit card information, please follow the steps below:

1. Expand the arrow next to your name in the top right 

2. Select My Account from the dropdown menu

20053497-21b9c99df512fd205936619443f9079d.png

3. Under Payment Method, select the radio button for Pay with Credit Card (2.5% processing fee will be added)

20055465-be482dbd541cabfe98311f862cb524bf.png

4. Next, click on the +Add Credit Card link

5. Enter your card details 

20055655-9b56c4ea433f785d80022e792457f893.png

6. Once you have added your credit card information, don't forget to save

 

If you have any questions, please contact our Support Team at support@mytime.com. 

 

 

Powered by Zendesk