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Ingenico - Alert Irruption


The Alert Interruption message will display if the anti-tamper sensors have been activated on your card terminal. Typically this happens if the card reader has sustained physical damage (dropped from > than 4ft onto a hard surface), if someone has attempted to open the casing, if it has been cleaned improperly and sustained liquid damage,  if anything outside of a card was inserted into the chip/magstripe reader, and ultimately if there was any attempt to skim card data from the device. 

If the card terminal detects it is being tampered with, the anti-tamper feature will activate and the card terminal will cease operation. 

You can still process credit cards by using the key-in card feature, card on file, or a USB magstripe reader which can be purchased at Amazon, Office Depot, Staples, etc. 


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Please follow the below steps to remedy this:

  1. If the device is under warranty you have two options (warranty is 1 year) 
    1. You can contact Ingenico at customer.service@ingenico.com to obtain an RMA# and warranty the device. 
    2. You can utilize MyTime and our loaner card terminal program for $99. This will cover overnight shipment to your business containing a replacement card terminal > a return label for the disabled card reader > MyTime will obtain an RMA# from Ingenico on your behalf > return the card terminal as soon as it is repaired. 
  2. If the device is not under warranty you can purchase a new card reader: www.mytime.com/hardware a
  3. Other options
    1. You can contact Ingenico at: customer.service@ingenico.com to obtain an RMA# (Return Authorization number) and price quote to repair the device. 
    2. If you proceed with the repair Ingenico will likely request you to fill out a document called a SBOM. Please forward the email to processing@mytime.com so this paperwork is filled out correctly. Failing to do so may result in your card reader not being configured properly and therefore it will not work with your MyTime account when returned to you.
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