Welcome to the Help Center

Package Setup

A package can include a combination of multiple services, products, and classes. Packages can be offered for sale online through the booking or package purchase widget, or from the MyTime white-labeled Guest App for iOS and Android.

In this article, we will look at the process of setting up your packages. Before we begin, there are some important things to note about packages:

  • Each item group price can be set individually. Item group and package prices can differ by location or location group.
  • Revenue for appointments, classes, or products covered by a package is based on the price per item (price per group/quantity)
  • Packages with $0 as the price will not be visible in POS or online for purchase.
  • A package is considered “used” after the ticket is closed OR after the appointment/class session has completed, whichever comes first.
  • Once a package used, it can only be refunded if the “Allow refunding packages even after they have been used” setting is enabled.
  • The package configuration page is access controlled and requires the Access Packages permission to be turned on in order for staff members to have access. 

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Here are the steps in setting up packages:

1. To set up a package, go to Business Setup > Packages tab

2. Select the location in the location filter that you want to create the package for

3. Click on the +Add New Package link

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4. Enter the Package name. 

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5. Once you have entered the package name and save it, click on the dropdown arrow on the right.

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6. Here you will be able to do the following:

  • Add a description for each package that is visible to clients browsing your packages online.
  • Add the validity period. It can be indefinite which means it will never expire, or you can set it to expire in X days, months, or years.
  • Determine if the staff commission for items in a package should be calculated on the regular service/product price (retail price) or the discounted package price (price per item in each group).
  • Set whether it can be purchased through the booking or package purchase widget, or from the MyTime white-labeled Guest App for iOS and Android by enabling the "Enable Online Purchase" option.
  • Add as many items as you like to the package. You can add only services, only products, only classes, or a mixture of all three.

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To add a service:

  • Click on the + Add Items in Package link 
  • Choose the services option from the first dropdown menu
  • Choose a service category from the second dropdown menu
  • Choose the service variation from the third dropdown menu
  • Add the price
  • Add the quantity

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The same steps can be used to add a product or class to the package.

To add a product:

  • Click on the + Add Items in Package link 
  • Choose the product option from the first dropdown menu
  • Choose a product category from the second dropdown menu
  • Choose the SKU from the third dropdown menu
  • Add the price
  • Add the quantity

To add a class:

  • Click on the + Add Items in Package link 
  • Choose the classes option from the first dropdown menu
  • Choose a class category from the second dropdown menu
  • Choose the class variation from the third dropdown menu
  • Add the price
  • Add the quantity

After you have added all your items in the package, don't forget to set how staff commission for items in a package should be calculated. Once you are satisfied with your changes, go ahead and save.

 

The package you created will be visible under the Products tab in POS and on the booking widget / express checkout and consumer apps.

 

POS

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Booking Widget

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Check out other articles on how you can schedule appointments and classes, and purchase products covered by a package here.  

 

 

 

 

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