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Start Service Button on Appointment Modal

Once the “Show Appointment Start Button” setting is enabled when an appointment is booked for the current date the Start Service button will be displayed on the appointment modal. 

Please Note: Appointments not linked to a ticket will present the "Create Ticket" button in the appointment modal, whereas appointments associated with a ticket will show the option "View Ticket."

Here is how it all works:

Let's say you booked an appointment for a client for today at 7:00 am. The appointment duration is 30 minutes, so it should end at 7:30 am. 

The client is running very late and unsure of the exact time they will arrive. They end up arriving at 8:12 am when you open the appointment and click on the Start Service button

The following will take place:

  • The appointment start time will be changed to the current time of 8:12 am

  • The appointment end time will be updated to 8:42 am but the duration will remain the same (30 minutes)

  • The updated time will be shown in the audit trail on the appointment model

  • The updated time will be shown in the Appointment History and Bookings reports 

Audit Trail

Appointment History Report 

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Bookings Report

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