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IP Restriction

Depending on your business needs, it may be desirable to limit access to MyTime to just users currently on your network. We let you whitelist network IP addresses to prevent access to MyTime’s web and mobile apps outside of the store. You can also allow staff members to view, but not edit the information in MyTime when logging in from an unauthorized IP address. In this article, we'll explore how the feature works. 


Enable IP Restriction

To enable this setting:

  1. Contact our Support Team at support@mytime.com 
  2. Once enabled, go to Business Setup > Settings
  3. Enter the authorized IP addresses below the "Authorized IPs (comma separated)" field 15823022-b2eba607ae150f00e8b08fe1c0d1f127.png
  4. Save

Enforce IP Restrictions

Once the IP restriction functionality is enabled, you can choose to not enforce IP restrictions for specific employees.

Things to know:

  • By default, all employees will have the IP restriction ON
  • Not enforcing IP restrictions for employees is tied to the Assign Roles access control settings. This means that if a staff member has access to assign roles, then they can also turn off IP restrictions for employees. 

To remove the IP restriction:

  1. Go to Business Setup > Staff & Availability 
  2. Open the desired staff profile
  3. Uncheck the "Enforce IP Restriction" checkbox 15823317-23d660ea89afce5d83a0e2009e1017db__1_.png
  4. Save your changes

Viewing Information Outside of Authorized IPs 

Once enabled, staff members, will be able to view information but not edit, while outside of an approved IP address. For instance, a staff member will be able to view appointments on the schedule but not edit an appointment.

To enable this setting:

  1. Go to Business Setup > Settings
  2. Enable “Allow viewing but not editing information when outside of authorized IPs”  15823983-4a67c6bbdf070bb1b347169c3fdfceea.png
  3. Save 

If a staff member does attempt to edit any information while they are outside of the whitelisted IP addresses, they will receive an error message “There was an error: You are not authorized to perform this action from this location.”



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