Connect terminal to power and internet
- Follow the instructions in the video above OR the visual aid below to connect your reader to your network. This card reader
- Once your reader is connected to the internet the home screen your reader will display the following options: CloudPDC or LocalPDC. Please select CloudPDC. After doing so your reader will reboot. Once it is back on the home screen (which reads "this land closed") proceed to the next steps below.
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- If your card reader does not display these options press 0000 > scroll down to connection status > If your reader shows not connected please hold the yellow key + # key for 3 seconds to reboot. Once rebooted you should see the options in step 9 above.
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Register the terminal to your MyTime account (This Lane Closed)
- Once connected and the reader has booted up you will see the MyTimePay screen (as seen below). If you don't see a MyTime Pay screen (instead you see This Lane Closed) you need to register your reader to your MyTime account. Follow the steps here to register your reader. Return to this article after registration.
Run a Test
- Click here to see how to run a $00.01 test transaction and confirm your reader is functioning properly.
- If you ordered a payment mount, see our article here on how to set that up!
Tips & Tricks
- To reboot your terminal, hold the yellow key + # for 3 seconds
- To check the terminal status (internet connection, battery life, etc), press 0000 on the keypad.
Troubleshooting
150 error
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Verify the HOST IP address is correct
- On your keypad press 0000. This will display a terminal status page. Please verify the HOST IP address is device.c9pg.com. If your HOST IP address is different than this please follow the steps below to update. Note** - depending on your terminal model screen size, you may need to scroll down on the status page to find the HOST IP address.
- Press 0001
- Press 2 - Ethernet Parameters
- Press 5 - Server IP address
- Enter the following: device.c9pg.com
- *use the # key to input symbols, use the yellow key to backspace/delete*
- *The keypad uses T9 entry. Pressing each key more than once cycles from numbers to lower case letters to upper case letters*
- Press the circle green key to save. You will return to the previous screen.
- Press the red X button until the terminal asks “Save and Reboot?“ -> Select Yes
- Once connected and the reader has booted up you will see the MyTimePay screen (as seen below). If you don't see a MyTime Pay screen (e.g. you see This Lane Closed) screen you need to register your reader first. Follow the steps here to register your reader then return to this article after registration.
- On your keypad press 0000. This will display a terminal status page. Please verify the HOST IP address is device.c9pg.com. If your HOST IP address is different than this please follow the steps below to update. Note** - depending on your terminal model screen size, you may need to scroll down on the status page to find the HOST IP address.
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Verify your card reader is connected to the internet
- On your keypad press 0000. This will display a terminal status page.
- Scroll to CONNECTION STATUS. It should read ACTIVE or CONNECTED. If it is NOT CONNECTED please work with your network admin to establish an internet connection to this device.