Welcome to the Help Center

Troubleshooting Complex Issues

The best way to resolve a bug or user issue is to try and experience it in real-time with an agent on the phone/screenshare or provide a screenshot/error message to the agent. Sometimes this might not be a realistic expectation as our business owners and managers tend to be in fast-paced environments running their business. 

Another excellent option that can help MyTime resolve your issue is providing logs. This can be done in about 30 seconds by following the steps in the video below. 

Please remember to kill the Elo PayPoint app after following the steps below

Link to Elo PayPoint Framework App: https://apps.apple.com/us/app/elo-paypoint-framework-app/id1024145140


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