Welcome to the Help Center

You can be up and running, ready to take card payments in under 5 minutes with the plug & play capabilities of the Link/2500 pin-pad. Follow the few short steps below to set up your new card terminal. 

1. Connect the included power cable by removing the flap on the right side of the Link/2500
2. On the pin-pad press 2634. A menu will display showing your WiFi status & battery status. The WiFi indicator will be white, indicating the Link/2500 pin-pad is not connected to WiFi. Press the F key above the red X
3. Select Tetra Admin
4. Select 3-Configure Wi-Fi
   1. NOTE* If you are using this device for your mobile services it will need to connect to your MyTime device via a personal hotspot. Please activate your hotspot before moving to the next step. A Bluetooth connection option will be released for the Link/2500 in Q4 2020.
5. Select 2-Scan Networks
6. Click on your wireless network and enter the password *use the numbers on the keypad to input the WiFi password, use the # key to input symbols, use the yellow key to backspace/delete*
7. The device will confirm to connect, click the green button on the pin-pad to confirm *the WiFi status will remain white if you have entered the wrong password. If the status remains white after 30 seconds you will need to press 3-My Networks then Delete All and try connecting again with the correct password*
8. Press the red X 4-5 times to return to the home screen. 
9. Now that your reader is connected to WiFi you will need to follow the steps here to register your terminal to your location. 
10. Once connected and the reader has booted up you will see the MyTimePay screen (as seen here).
    1. If you don't see the MyTime Pay screen and instead you see This Lane Closed (as seen here), you will need to register your reader to your MyTime account. Follow the steps here to register your reader then return to this article after registration.
11. You are now ready to take payments. The final step is to make sure you select the Link/2500 pin-pad from your list of card readers in MyTime (see screenshot below).