Welcome to the Help Center

You can be up and running, ready to take card payments in under 5 minutes with the plug & play capabilities of the Move/5000 pin-pad. Follow the few short steps below to set up your new card terminal. 

 

 

1. Connect the included power brick to the charging base by detaching the removable door on the backside of the charging base. 
2. On the pin-pad press 2634. A menu will display showing your WiFi status & battery status. The WiFi indicator will be white, indicating the Move/5000 pin-pad is not connected to WiFi. Press the circle key above the red X (the circle key is the "F key for menu") 
3. You can use your finger for input OR utilize the included stylus in the rear of the pin-pad 
4. Select Tetra Admin
5. Select 4-Configure Wi-Fi
6. Select 2-Scan Networks 
7. Click on your wireless network and enter the password *password entry defaults to caps, please see bottom of Move/5000 screen to toggle between caps, lower-case, numbers & special characters*
8. The device will confirm to connect, click the green button on the pin-pad to confirm *the WiFi status will remain white if you have entered the wrong password. If the status remains white after 30 seconds you will need to press 3-My Networks then Delete All and try connecting again with the correct password*
9. Press the red X 4-5 times to return to the home screen. 
10. Once your reader is connected to the internet the home screen your reader will display the following options: CloudPDC or LocalPDC. Please select CloudPDC. After doing so your reader will reboot. Once it is back on the home screen (which reads "this land closed") proceed to the next steps below. 
    
    1. 1. If your card reader does not display these options press 0000 > scroll down to connection status > If your reader shows not connected please hold the yellow key + # key for 3 seconds to reboot. Once rebooted you should see the options in step 9 above. 

Register the terminal to your MyTime account (This Lane Closed)

1. Now that your reader is connected to WiFi follow the steps here to register your terminal to your location. 
2. Once connected and the reader has booted up you will see the MyTimePay screen (as seen here).

Run a Test

1. You are now ready to take payments.
   1. The final step is to select the Move/5000 pin-pad from your list of card readers in MyTime (see screenshot below).

**TIP If you ever need to force reboot your terminal, hold the yellow key + # for 3 seconds**

 

Web App

 

 

iOS App

 

 

 

Troubleshoot 

 

150 error

1. Verify your card reader is connected to the internet 
   1. On your keypad press 0000. This will display a terminal status page.
   2. Scroll to CONNECTION STATUS. It should read ACTIVE or CONNECTED.
   3. If it is NOT CONNECTED reboot the terminal by holding the # key + yellow < key for 3-4 seconds
   4. Once the device reboots press 0000 and verify the connection status. 
2. Verify the HOST IP address is correct  
   1. On your keypad press 0000. This will display a terminal status page. Please verify the HOST IP address is device.c9pg.com. If your HOST IP address is different than this please follow the steps below to update. Note** - depending on your terminal model screen size, you may need to scroll down on the status page to find the HOST IP address. 
      
      1. Press 0001
      2. Press 2 - Ethernet Parameters 
      3. Press 5 - Server IP address 
      4. Enter the following: device.c9pg.com 
         1. *use the numbers on the keypad to input the information, use the # key to input symbols, use the yellow key to backspace/delete*
      5. Press the circle green key to save. You will return to the previous screen. 
      6. Press the red X button until the terminal asks “Save and Reboot?“ -> Select Yes
   2. Once connected and the reader has booted up you will see the MyTimePay screen (as seen below). If you don't see a MyTime Pay screen (e.g. you see This Lane Closed) screen you need to register your reader first. Follow the steps here to register your reader then return to this article after registration. 
3.