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Tipping: Methods explained

 

There are several different ways to add a tip to a ticket.  Here you will find these methods explained.

 

**NOTE - None of the below methods will be displayed in the MyTime application or on the card reader unless tipping is first turned ON in Business Setup > Settings**

 

Request tip verbally (click for link to video)

  • Ask the customer if they would like to leave a tip.  You can manually input the tip amount on the ticket, before taking payment.  

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  • Enter tip amount in the highlighted area then click “take payment” at the bottom of the page. 
  • You will be taken to the next page.  Click on “swipe card” to bring up the next step.

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  • Not necessary to check the “authorize and settle later” option, since the tip is already determined.

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Request tip through a printed receipt (click for link to video):

  • This allows the customer to write in a tip on the printed receipt.
  • Here you will utilize the “authorize and settle later option”.  Make sure that the box is checked. This will authorize the card and print out a receipt for the customer to sign and leave a tip. 
  • Once you receive the receipt back, you will need to click settle payment, enter their tip amount, then settle the payment and close the ticket. 

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Request tip through a customer-facing card terminal 

  • When a card is tap, dipped, or swiped at a card terminal, pre-populated tip amounts will appear on the screen (example: 10%, 15%, 20%).  The customer is able to select an amount that is added to the final amount. 
  • You can choose to display % or $ amount for the tip. This is adjusted in Business Setup > Settings > Tipping (see screenshot below) 
    • If you choose % tipping - the customer will choose between three % options and other
    • If you choose $ tipping - the customer will need to enter a $ amount using 1-9 keys then press enter (green button) 

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Request tip through a customer-facing card terminal on a $0 service

  • For businesses that have membership programs, this feature allows you to request a tip on a service that is $0. 
  • When you are on the new ticket screen, and the service price is $0, you will see a downward-facing arrow next to the close ticket button (see screenshot). Click the downward-facing arrow and select Request Tip.
  • On the next screen, you can select the card on file, key-in card, or swipe card and a request will be sent to the card terminal. 
  • The card terminal will display a service amount that is based on the regular service price (see screenshot of card terminal below). 
  • The customer can either select a % or $ amount (depending on your business settings). 
  • If the customer leaves a $0 tip you will see a notification that the customer has left a $0 tip and you should proceed with the ticket as usual. 

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 Request tip via SMS message

  • For clients who have not booked AND paid online, but still have a credit card on file, we can send a text message during the appointment asking if they would like to add a tip. Clients have up to three hours after the appointment to respond with the tip amount. 
  • The SMS will be sent to the customer at the START of their appointment. For example, if their appointment starts at 5:00 PM they will receive an SMS around 5:00 PM (see screenshot below). 

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