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Responding to Chargebacks or Disputes (TSYS)


  1. Navigate to Chargeback/Retrieval reports and click Detail.
  2. Set the date range in which the chargeback or retrieval was filed.
  3. Click Create Report.
  4. Click View to see what information was sent from the card issuing bank. You will also see instructions on what type of documentation you should provide to dispute this chargeback.




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