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Google Reserve Requirements for Merchants

Google Reserve is a feature that allows people using Google Search, Maps, or the Reserve with Google website to make bookings with local businesses

In order for your clients to book utilizing Google Reserve, make sure your settings meet the following requirements: 

1-Merchants cannot require online payment:

>>Log in to your MyTime and click on Business Setup

>>Click on Payments and Deposits 

>>In the box Getting Paid, make sure you select the option "No, only take payments in person"

>>Rationale: Google doesn't have the ability to receive online booking 

2-Merchant cannot have cancellation policy enforced:

>>Log in to your MyTime and click on Business Setup

>>Click on Settings 

>>Scroll down until you find the Cancellation Policy box and make sure you select NO for "If a client fails to cancel in advance, should MyTime charge them? "

3-Merchant must have physical location in Google Maps (it cannot be a mobile business):

>>Open a browser and sign in on Google Maps 

>>Zoom in to the map where you want to add your business

>>In the bottom right, click Send Feedback

>>Click Add a missing place

>>Drag the marker where you business is, and add any relevant information and click Submit

4-Merchant must automatically confirm online bookings (can't be set to manually confirm online bookings)  

>>Log in to your MyTime and click on Business Setup

>>Click on Settings 

>>In the Online Bookings section, you will see the question "How should online bookings be handled?" Make sure you have selected the option Always Accept Online Bookings (when you’re available).  

5-Merchant must have an active MyTime account and must have at least one service category  online booking enabled: 

>>Log in to your MyTime and click on Business Setup

>>Click on Services Menu 

>>In your Services Category, make sure you have a least one of those service categories (on the top right in that box) marked as Online Booking EnableOnline_Booking_Enable_.png

6-Merchant cannot be a pet, medical or automotive related business

7-Google is not pursuing any medical related businesses/merchants due to the additional overhead that comes with working with the Health Insurance Portability and Accountability Act (HIPAA) regulations. 

Google Reserve Country Support Includes: 

  • United States                    
  • Australia
  • UK
  • Canada
  • Brazil
  • Mexico
  • Argentina
  • France
  • Singapore
  • Germany
  • Indonesia
  • Thailand
  • Italy   (Planned 2018)
  • Spain  (Planned 2018)
  • Netherlands (Planned 2018)
  • Japan (Planned 2018) 
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