Welcome to the Help Center

Members only classes can be booked exclusively by clients who have an active membership or a membership that is pending cancellation. In this article, we will walk through the steps to configure and schedule members only classes in-store.

Things to know:

• This feature is only available for accounts with a membership subscription
• To learn how to configure classes to schedule in store, please click here.
• For franchise businesses with global classes, the option to configure members only classes must be done at the parent level.
• Members only classes can be booked by clients with an active membership or memberships with a pending cancellation status. Clients with expired, canceled, frozen, or suspended (payment failed) memberships will not be able to book members only classes.
• If a membership is canceled and the "How long should value/item credits be valid after membership termination?" setting is configured, clients will be able to book members-only classes until the credits expire.
• You cannot add a non-member client to a members only class
• If a client's family member or pet has an individual membership, they can be added to the class. However, if an attempt is made to add the client and they do not have an active membership, the following error message will appear: Error: This client does not have an active membership and is not eligible for this class.
• If the client, their family member, or pet does not have a membership assigned, they will not be found when their name is entered to add them to the class.

Content

Configuring Members Only Classes

Scheduling Members Only Classes In-store

Adding Attendees to Classes

Configuring Members Only Classes

To configure a members only class, simply:

1. Navigate to Business Setup > Classes
2. Locate the desired class and click "Edit"
3. Once the class modal appears, scroll down to the "Attendee Type" section
4. Under the attendee type dropdown menu, find the "Members Only" setting and select the checkbox beside it.                               
                         
5. Click "Save" to apply your changes

Scheduling Members Only Classes In-store

To schedule a members only class, simply:

1. Navigate to the Schedule
2. Filter by the desired location and date
3. Click on the "Schedule Class/Event" button located below the calendar on the left-hand side or directly on a specific time slot in the schedule
4. When the class modal opens, fill in the required information:
   • Store: The primary location of the class
   • Associated Locations: Locations associated with the class
   • Event Name: The name of the class
   • Event Location: The location of the class. You can select whether the class will be held at your physical location or virtually
   • Time: The date, start time, and end time of the class
   • Instructor: Staff members who can conduct the class session
   • Resource: Resources required for the class session
   • Attendee Types: This section will be prefilled based on what was configured in the classes tab
   • Description: This section will be prefilled based on what was configured in the classes tab
   • What to Bring: This section will be prefilled based on what was configured in the classes tab
   • Notes: Here, you can note any specific observations about the class and outline what you plan to cover in the session
5. Save your changes

Once saved, the class will be displayed on your schedule 

Adding Attendees to Classes

To add attendees to classes, simply:

1. Navigate to your schedule
2. Locate the class on the schedule
3. Click on the class
4. Select the "View Attendees" button
5. When the roster opens, click on "Add Attendee"
6. You can search for an existing client using the search field or add a new client using the icon on the right-hand side. If the client has an active membership, they will be visible when their name is entered. However, clients without an active membership will not be visible when you enter their name.                         
   • Client with an active membership
   • Client without an active membership
7. Next, select the "Add" button
8. The client will then be successfully added to the class, with the "Member" label displayed below their name and the "Available in Membership" label shown in the payment section.

If you have any questions about this feature, please contact our Support Team at support@mytime.com or (385) 233-6964.