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In the event a client is unhappy with a service, you can utilize the redo feature. In this article, we will guide you through the steps on how to schedule a redo on the scheduler app.

Things to Know:

• The option to schedule redo appointments is controlled by the "Allow Redo Appointments" setting
• Clients are not charged for Redos
• The redo button will only appear on completed appointments
• Individual services from the "redo appointment" that do not need to be redone can be removed
• The system identifies the service that was redone based on its name. If a ticket includes multiple services with the same name, the system cannot distinguish which specific service was redone, as all services with the same name are considered eligible. Consequently, in the Compensation report, all services sharing the same name will be recorded as redone.
• You will see the details of redo appointments in the Redo Appointments report

Once the setting "Allow Redo Appointments" is enabled:

1. Log into the scheduler app
2. You will be directed to the schedule by default
3. Locate the appointment that should be redone                                                       
4. Tap on the appointment to view the details
5. At the top of the screen, ensure the appointment status is set to "Completed"
6. Once the appointment status is set to "Completed," the option to redo the appointment will appear. Click on the "Redo" button located beside the "Book Again" button                                                                                                                                     
7. You will be directed to the new events page with the previous appointment details automatically populated

• • Each service will have the "Redo" badge next to it
  • If the appointment has multiple services, you can determine if all the services should be redone or just one
  • For a multi-service appointment, to remove the service you do not wish to redo, click on the service. You will be directed to the service and price page. Click "Delete Service" to remove the service from the appointment
  • You have the option to use the same staff member to perform the redo or select a different staff member for the redo appointment

    8. Save the appointment

When the appointment is completed and the ticket is closed, the data for the original and redone appointment can be seen in the reports.

For more information, contact us at support@mytime.com.