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Marking Appointments as No-Show on Scheduler App

Clients may miss appointments for various reasons. As such, MyTime allows merchants to mark missed appointments as "No Show" for record-keeping purposes. In this article, we will guide you through the steps to mark an appointment as "No Show" on the scheduler app.

Things to know:

  • If the "No Show" automated message is activated, once an appointment is marked as a no-show, the client will receive the automated message.
  • If there's a cancellation policy in place, you'll be prompted to charge a fee when marking an appointment as a no-show
  • For prepaid appointments marked as no-shows, the associated ticket will become void
  • Details of appointments marked as "No Show" will appear under the Cancellations / No Shows report. Learn more here

To mark an appointment as a no-show on the scheduler app:

  1. Log into the scheduler app
  2. You will be directed to the schedule by default
  3. Locate the appointment you want to mark as a no-show                      appointment no show.jpg
  4. Tap on the appointment to view the details
  5. At the top of the screen, you will see the appointment status as "Booked." Click on it booked no show.jpg
  6. You will be taken to a screen with different appointment statuses to choose from. Click on "No-Show"                                                                               no show no.jpg                                                                                                       
  7. You will be redirected to the appointment page to view the details. Once you confirm the appointment status is now marked as no-show, click "Save"  save no show.jpg
  8. You will then see the appointment marked as no-show on the schedule no show schedule.jpg

 

For more information, contact us at support@mytime.com. 

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