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Scheduling Appointment for Pets

MyTime allows pet merchants to add pets to client accounts, and you will also have the option to schedule appointments for pets. In this article, we will provide step-by-step instructions on how to book appointments for pets.

Things to know:

  • If a client doesn't have a pet on their profile, you can add pet(s) directly from the appointment modal
  • For clients with only one pet, the pet is automatically added to the appointment when scheduling it
  • When clients are merged, and only one pet remains on the profile, booking an appointment will automatically add that pet in the appointment modal. Additionally, when pets are merged, leaving only one pet profile, that pet is added by default when making an appointment.
  • For clients with two pets, after one pet is deleted, booking an appointment will default to the remaining pet
  • You can add appointment notes. These notes can include observations about the pet's behavior, preferences, health concerns, or any special needs they may have so that the staff member can provide the best care. This is optional.

Scheduling an Appointment for a Single Pet

  1. After you have signed into your account, navigate to "Schedule"
  2. On the scheduler, scroll to the desired date and select the time frame you want the appointment to startdate and time.jpg
  3. The appointment modal will appear
  4. Confirm the date and time displayed are correct. If not, edit them to match the client's preference
  5. You can configure the appointment to be recurring by clicking on the "Recurring" button reocurring.jpg
  6. Add the client you are booking the appointment for. If the client is new, you will have to click on the "Add Client" button and enter the personal information for the client client on scheduler.jpg
  7. For clients with one pet, the pet's name is automatically selected. If a client has more than one pet, you must select the desired pet from the dropdown menu. You can also add a new pet to the client's profile by clicking on the "Add New Pet" iconsingle pet.jpg
  8. Select a staff member
  9. Select a service. To add multiple services to the appointment, you can click on the "Add a Service" button services schedule.jpg
  10. Click the "Save" button located at the bottom of the modal
  11. Once saved, the appointment can be viewed on the scheduler view pet appoint.jpg
  12. To edit the appointment, simply click on the appointment on the scheduler. The appointment modal will open, and you can go ahead and make the necessary changes.

Scheduling an Appointment for Multiple Pets

  1. On the appointment modal, click the "+Another Pet" hyperlink multiple pets.jpg
  2. The appointment details for the additional pet(s) will appear below. You can choose to schedule the appointments for the additional pet(s) concurrently (at the same time) or sequentially (after the first pet's appointment).
  3. If the client does not have multiple pets on the account, you can click the "Add New Pet" button to add another pet to the appointment pet button.jpg
  4. Once you have entered the required fields, select "Save" save pet.jpg

By following the steps provided in this article, you will be able to book appointments for a single pet and multiple pets.

For more information contact us at support@mytime,com

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