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Multi-Staff Services

Multi-staff services are those that require the involvement of multiple staff members for a single service, such as a full grooming session that requires a bather and a groomer, a couples massage with two massage therapists, or a mani-pedi that requires a manicurist and a pedicurist who work simultaneously. In this article, we'll guide you through the process of configuring multi-staff services and explain how to add these to appointments.

Things to know:

  • This is controlled by a hidden setting that only the MyTime team can enable. To enable the hidden setting, please contact our Support Team at support@mytime.com. 
    For franchise businesses using global services, this feature is controlled at the parent account level
  • The 'Multi-Staff Appointments' setting also needs to be enabled to use this feature
  • To allow your client to choose specific staff members to perform their service, the "Can Customers Book A Specific Staff Member?" setting needs to be enabled
  • Once the multi-staff setting is enabled, the "Allow Customizing Online Booking Interval Per Staff Member" setting will be disabled. If the setting was configured to provide different intervals for staff members this feature would not work
  • You can designate which staff members are qualified for a service directly from the service menu. From the appointment modal, you can specify the staff members assigned to the appointment, or clients can choose their preferred staff members when booking online.
  • Appointment confirmation notifications for multi-staff services will include the names of all staff members involved in performing the service.
  • When checking out multi-staff services, all staff members assigned to perform the service will be visible on the ticket
  • When the "Do prices vary by staff member?" and "Do service durations vary by staff member?" settings are set to 'Prices/Duration are set by location or staff member' or ' Prices are set by title per location or location group', the system will select the max price and duration services with multiple staff members. Eg: If Staff A has a price of $100 and a duration of 1 hour but Staff B has price of $120 and a duration of 1 hour 20 mins and both staff members are selected for the service, the service price and duration for the service will be $120 with 1 hour and 20 mins. 
  • Multi-staff appointments listed in the "Appointments" report will list the names of all staff members assigned to the service

Content

Configuring Multi-Staff Services 

Scheduling Multi-Staff Services In-Store

Checking Out Multi-Staff Services

Configuring Multi-Staff Services 

Once the settings are configured:

  1. Navigate to Business Setup > Services
  2. Click "Edit" next to the service to which you want to add multiple staff members
  3. On the service modal, click "Advanced' below the duration
  4. The split time modal will appear. On the modal, an 'Add Staff' hyperlink will be displayed. Click the 'Add Staff' hyperlink to add multiple staff members to the service (according to the number of staff members that can perform this service)                         
    • If two staff members are needed to perform the service, you can click the 'Add Staff' hyperlink twice for the staff member field to be added 2 times. You can then select 1 staff member from each dropdown or choose "Select All" to add all the qualifying staff members to each dropdown
    • If 3 or more staff members are needed to perform the service, you can click the 'Add Staff' hyperlink three or more times for the staff member field to be added the desired amount of times. You can then select 1 staff member from each dropdown or choose "Select All" to add al the qualifying staff members to each dropdown
  5. Save the duration modal and then the service modal 

Scheduling Multi-Staff Services In-Store

You can schedule appointments with multi-staff services by:

  1. Navigating to the Schedule 
  2. Filter by location
  3. Click on the ‘New Appointment’ button below the calendar on the left-hand side of the Schedule or on a specific time slot directly in the schedule 
  4. When the appointment modal opens: 
    • You can search for an existing client or add a new one
    • Select the duration
    • Select the service to expose the additional staff member fields
    • Select your staff members    
  5. Save 
  6. The appointment will be visible in both staff members's section on the schedule

Checking Out Multi-Staff Services

From the schedule:

  1. Open a booked appointment
  2. Click the "Create Ticket" button
  3. You will be directed to POS to complete the checkout > Click the "Take Payment" button
  4. Take payment for the ticket > Close the ticket

 

Related Article - Booking Multi-Staff Services Online

 

For more information contact us at support@mytime.com or (385) 233-6964.    

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