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Multi-Staff Services

Multi-staff services are those that require the involvement of multiple staff members for a single service, such as a full grooming session that requires a bather and a groomer, a couples massage with two massage therapists, or a mani-pedi that requires a manicurist and a pedicurist who work simultaneously. In this article, we'll guide you through the process of configuring multi-staff services and explain how to add these to appointments.

Things to know:

  • This feature is controlled by a hidden setting that only the MyTime team can enable. To enable the hidden setting, please contact our Support Team at support@mytime.com. The setting can only be enabled when service prices and duration are the same for all locations and staff members (1st and 4th options). If this setting is configured to any other option, the multi-staff feature will not be operational. setting.png
  • Once the hidden setting is enabled, the "Do Prices Vary By Staff Member?/Do Service Durations Vary By Staff Member?" and the "Allow Customizing Online Booking Interval Per Staff Member" settings will be disabled. 
  • Multi-staff services require simultaneous collaboration of staff members for a single service, while multi-staff appointments involve a sequence of different services performed by various staff members.

Configuring Multi-Staff Services 

Once the hidden setting is enabled:

  1. Navigate to Business Setup > Services
  2. Click "Edit" next to the service to which you want to add multiple staff members
  3. On the service modal, click "edit' next to the duration
  4. Next, click 'Advance' under the staff duration
  5. The split time modal will appear. On the modal, there will be a staff section displayed. Click the 'Add Staff' option to add multiple staff members to the service (according to the number of staff members that can perform this service)                           
  6. Save 

Scheduling Multi-Staff Services In-Store

You can schedule appointments with multi-staff services by:

  1. Navigating to the Schedule 
  2. Filter by location
  3. Click on the ‘New Appointment’ button below the calendar on the left-hand side of the Schedule or on a specific time slot directly in the schedule 
  4. When the appointment modal opens: 
    • You can search for an existing client or add a new one
    • Select the duration
    • Select the service to expose the additional staff member fields
    • Select your staff members    
  5. Save

Related Article - Booking Multi-Staff Services Online


For more information contact us at support@mytime.com or (385) 233-6964.    

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