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In this article, we will walk through the steps on how to print receipts in POS using a standard office printer and also a thermal receipt printer.

Things to know:

• The Following Can Be Seen on a Receipt:
  • Company Logo
  • Company Name and Address
  • Date and Time the Ticket Closed
  • Ticket Number
  • Client's Name
  • Client's Phone Number: You can add your client's phone number to printed receipts by enabling the "Show Client Phone Number On Printed Receipt" company setting on the Business Setup > Settings page.
  • Appointment Date and Time
  • Name of the Staff Member Who Performed the Service: By default, receipts display the employee's first name and last initial, as set in their Display Name within their employee profile. However, if the "Show employee first and last name on print receipt" setting is enabled, both the employee's full first and last name will be visible on printed receipts
  • Name and Price of the Service
  • Product Name, Price, and Quantity
  • Discount Amount Applied
  • In Member/In Package: Indicates if the item is covered by a membership or package
  • Ticket Subtotal
  • Tax Amount
  • Ticket Total
  • Payment Method Used
  • Total Paid
  • Company Website
  • Barcode
• You have the option to configure your account to display the configured price for items on the receipt, with the words "In Package" or "In Membership" in parentheses below the name of the item. This indicates that the item is covered by a package or membership. This feature is controlled by a hidden setting that can only be enabled by the MyTime team. To enable this setting, please contact our Support Team at support@mytime.com. 

Printing Receipts on a Standard Office Printer

To print a receipt on a standard printer, simply:

1. Navigate to POS > Closed Ticket
2. Filter by:
   • Location
   • Staff
   • Products and services, services only, or products only
   • Desired date range
3. Click "Update"
4. Locate the ticket for which you would like to print the receipt
5. Click on the ticket number to access the ticket
6. Locate the receipt option at the bottom of the ticket. Click the drop-down arrow next to Receipt to reveal additional options.
7. Click on "Print Ticket"                                                                   
8. The print modal will appear. Here, you can set your printing preferences and choose your preferred printer.
9. Click "Print"

To Print on a Thermal Receipt Printer:

1. Ensure your printer is compatible with MyTime (view supported hardware at: mytime.com/hardware)
2. Make sure you have installed the printer on your computer 
3. When you select "Print Receipt," go to the "Destination" section on the print modal and select "Change..."
4. MyTime's supported thermal receipt printer should appear as "Star TSP..." on the destination modal. Select this printer
5. The paper size should default to "70mm x 200m." Leave this setting as is.
6. Set the margins to "None." MyTime's receipts are generated to print best when "None" is selected for the Thermal Receipt Printing
7. If you do choose to include your own margins, make sure to deselect "Headers and footers" under "Options". This will remove unnecessary information from the top of your receipts
8. You should be all set; now click "Print."

For more information, contact us at support@mytime.com or (385) 233-6964.