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Printing Receipts

In this article, we will walk through the steps on how to print receipts in POS using a standard office printer and also a thermal receipt printer.

Things to know:

Your client's phone number can be added to printed receipts by enabling the company setting Show Client Phone Number On Printed Receipt 

To Print on a Standard Office Printer:

  1. Navigate to POS
  2. Access a ticket from the closed ticket or open ticket from the closed or open ticket tabs
  3. Click to open the receipt
  4. Locate the receipt option at the bottom of the ticket. Click the drop-down arrow next to Receipt to expose the options
  5. Click "Print Ticket"                                                                       
  6. The print modal will appear. Set your printing preference and choose your preferred printer 68BACC9C-A31F-491D-A2EA-07ED0C4ACD7B.jpeg
  7. Print

To Print on a Thermal Receipt Printer:

  1. Ensure your printer is compatible with MyTime (view supported hardware at: mytime.com/hardware)
  2. Make sure you have installed the printer on your computer 
  3. When you select "Print Receipt," go to the "Destination" section on the print modal and select "Change..."
  4. MyTime's supported thermal receipt printer should appear as "Star TSP..." on the destination modal. Select this printer
  5. The paper size should default to "70mm x 200m." Leave this setting as is.
  6. Set the margins to "None." MyTime's receipts are generated to print best when "None" is selected for the Thermal Receipt Printing
  7. If you do choose to include your own margins, make sure to deselect "Headers and footers" under "Options". This will remove unnecessary information from the top of your receipts
  8. You should be all set; now click "Print."

For more information, contact us at support@mytime.com or (385) 233-6964.    

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