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Multi-Factor Authentication for Staff Profiles

MyTime offers multi-factor authentication (MFA) as an additional security measure to safeguard your staff members from unauthorized access to their data. This article will guide you in implementing MFA for your staff members at the parent and child levels.

Things to know:

  • This is controlled by a hidden setting that only the MyTime team can enable. To enable the hidden setting, please contact our Support Team at support@mytime.com.
  • The capability to reset the MFA on staff profiles is controlled by the “Setting Staff Passwords” access control settings. When it is set to “block”, the MFA field will not be visible on the staff’s profile.
  • Staff members are required to download and install Google Authenticator, an application that generates the codes essential for authentication, in order to log in.
  • For each subsequent login, they will need to input the code generated by the Google Authenticator app
  • If the 'Rapid user switching' feature is activated and a user transitions from one staff account to another, multi-factor authentication (MFA) will only be prompted the first time the switch occurs. Subsequent switches between staff accounts can be made using just the password, without requiring MFA.
  • MFAs are not mandatory for the MyTime Scheduler app. Additionally, parent-level staff members accessing child accounts will not need to undergo MFA authentication.


Configuring MFA

Resetting MFA from Staff Profile

Configuring MFA

Once the setting is enabled and a staff member makes an initial login attempt following the adjustment, they will need to register the MFA and subsequently input a code each time they log in. Below are the steps they can follow to register their MFA:

  1. Access the MyTime page, www.mytime.com 
  2. On the MyTime log-in page, enter their email address or user name and password 
  3. They will be directed to set up their MFA
  4. From their mobile device, open the Google Authenticator App 
  5. Click the + icon located at the bottom left-hand corner of the screen

  6. Position your phone's camera to scan the QR code on the MyTime page

  7. The device will be registered, and a code will appear in the Google Authenticator app

  8. Enter the code displayed in the app on the MyTime page where you initially saw the QR code                                                 

  9. Click the 'Finish Setup' button
  10. They will be directed to the login page to enter the code once more (if it has not timed out and changed)                       
  11. Log In

Upon configuration, staff members will need to input a daily code from their Google Authenticator app to log in. Additionally, their staff profiles will feature a Multi-Factor Authentication (MFA) field, offering the option to reset the MFA.

Resetting MFA from the Staff Profile

  1. Navigate to Business Setup > Staff & Availability 
  2. Click on the desired staff member tile to open the staff profile
  3. The MFA field will be visible below the password
  4. Click the Reset MFA link
  5. Confirm the action from the confirmation message
  6. The staff member will then be required to configure their MFA once more and the MFA field that was present will be removed from the staff's profile

For more information, contact us at support@mytime.com.  


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